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About

You need the right technology to connect your business and delight your customers. Delivering it is our top priority. With PowerBooks, all your data is connected and at your fingertips. And there are no irrelevant features or inflexible processes to bog you down. PowerBooks was built for the cloud and designed for the way you run your business. All your processes share the same data. Your information is available anytime, anywhere. No matter which software you’re using, issues and challenges will come up. When they do, we’ll always take your call, treat your pain as our pain, and stay with you until it’s fixed. We have the industry’s highest customer satisfaction rating because we don’t just care about your success—we care about your customer’s success too.

About

SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a cloud ERP solution

Audience

Companies searching for a solution to manage and improve their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$58 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Great CSAT tool that is easy to integrate with ConnectWise and gives your end users and easy way to let you know how you're doing.
  • Easy to setup, instant results and it's easy for the end user to complete a survey. All the end user has to do is click an icon, i.e. happy face and so on and leave their comments on that ticket's service

Cons

  • Like anything, you can ask for more but some more reporting metrics would be good.
  • More reporting would be great but overall, no complaints

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

PowerBooks
India
powerbooks.in/PowerBooksWebSite/Home.html

Company Information

SmileBack
Founded: 2012
United States
www.smileback.com

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Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

BrightGauge
ConnectWise PSA
Dropbox
EazyDraw
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk

Integrations

BrightGauge
ConnectWise PSA
Dropbox
EazyDraw
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk
Claim PowerBooks and update features and information
Claim PowerBooks and update features and information
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Claim SmileBack and update features and information