PolarPuffinPolargate
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Related Products
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About
PolarPuffin is a cloud-based review analysis and improvement tool for independent hotels and hotel groups. It brings together guest reviews from Google, TripAdvisor and Booking, then uses Claude to identify recurring complaints and compliments in their original languages. Each week, it delivers a report with up to five practical, lower-cost changes, the hotel roles responsible and the reviews supporting each recommendation. Email alerts highlight urgent or emerging issues, while follow-up measurements compare complaint levels four and eight weeks after a change. The Hotel Pro plan also provides draft replies in each guest’s language and includes a hotel restaurant or beach club in the same report. Hotel teams use PolarPuffin to turn online feedback into assigned operational actions and track whether those changes address recurring guest concerns.
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About
An 80 room hotel can expect 30% in additional revenue per month through the convenience of mobile ordering. Provide customers with a convenient ordering system they can use in their room, the pool or anywhere in the hotel. Most bad reviews were caused by service wait times, which will be a thing of the past with Tiniva. An 80 bed hotel can expect to save up to 20% a month in housekeeping simply by allowing the guest to opt into less frequent room cleanings. But hotels are not technology companies, they are not in the business of creating tech to engage their guests. That’s where we excel in, we want to provide hotels with the best hotel upsell tool to improve guest experience and increase revenue through personalised upselling.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Hotel teams, including independent properties and hotel groups, that want to analyze guest reviews and turn recurring feedback into operational actions.
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Audience
Hotels
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationPolargate
Spain
polarpuffin.com/en
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Company InformationTiniva
Founded: 2021
India
tiniva.com
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Categories |
Categories |
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Integrations
3S POS
Not Supported
Agoda
Not Supported
Apple Pay
Not Supported
Booking.com
Supported
Cashfree Payments
Not Supported
CaterSOFT Occasion
Not Supported
Google Business Profile
Supported
Google Pay
Not Supported
Stripe
Not Supported
Toast
Not Supported
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Integrations
3S POS
Supported
Agoda
Supported
Apple Pay
Supported
Booking.com
Not Supported
Cashfree Payments
Supported
CaterSOFT Occasion
Supported
Google Business Profile
Not Supported
Google Pay
Supported
Stripe
Supported
Toast
Supported
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