ThermoGrid

ThermoGrid

ECI ThermoGrid
3.0 out of 5 stars
Plumber Service Software ThermoGrid

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Plumber Service Software:

About

Plumber Service Software is a web-based field service platform for plumbing businesses. It combines customer records, two-way SMS, estimates, job scheduling, technician assignments, job tracking, invoicing, card payments, and business reporting. Contractors can search for material prices and stock across Ferguson Home and SupplyHouse, apply markups, and turn approved estimates into scheduled jobs and invoices. Customer profiles bring together estimates, jobs, invoices, messages, notes, balances, and service history. The platform supports card payments through Stripe and syncs customer, service, material, and invoice data with QuickBooks Online. Its shared calendar and customer records help office staff and field technicians coordinate work, while job-level cost and profit information helps businesses track each project from estimate through payment.
ThermoGrid:

About

ThermoGrid is a specialized contractor management software tool for managing field service operations, designed to meet the unique needs of HVAC-R, plumbing, and electrical companies. With ThermoGrid, you can streamline your workflow and boost your bottom line with powerful features like mobile offline app, scheduling, dispatching, client history tracking, inventory management, service agreements, load calculation, marketing tools, payroll management, invoicing, and estimates. ThermoGrid gives you the power to reach new heights of efficiency, accuracy, and profitability. Don't miss out on the opportunity to transform your business. Try it FREE or contact us today to request a demo!
Plumber Service Software:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ThermoGrid:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
Plumber Service Software:

Audience

Plumbing contractors and plumbing service businesses - residential and commercial plumbers, drain and sewer specialists, water heater and repipe companies, and emergency on-call shops. Built for owner-operators and one-person shops through multi-crew companies running 100+ trucks, serving the owners, office managers and dispatchers who quote, schedule and bill, and the field technicians who build estimates and collect payment on site. Also a fit for adjacent trades that run the same estimate-to-invoice workflow, such as HVAC, septic, well water and general home services contractors.
ThermoGrid:

Audience

Small to large contractor companies
Plumber Service Software:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ThermoGrid:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Plumber Service Software:

API

Offers API Not Supported
ThermoGrid:

API

Offers API Supported
Plumber Service Software:

Screenshots and Videos

No images available
ThermoGrid:

Screenshots and Videos

Plumber Service Software:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
ThermoGrid:

Pricing

$60
Subscription or one-time fee available.
Free Version Supported
Free Trial Supported
Plumber Service Software:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ThermoGrid:

Reviews/Ratings

Overall 3.0 / 5
ease 2.8 / 5
features 3.3 / 5
design 3.2 / 5
support 3.2 / 5
ThermoGrid:

Pros & Cons from Real Users

Pros

  • Invoicing works. Scheduling gets done. Not touching inventory or other features until it looks like they take their own program and feedback seriously. As others have noted, ECI bought a couple of years ago, and things haven't been honkey-dory.
  • ThermoGrid is a well rounded software that is constantly evolving. From invoicing to keeping track of your customer base, it does it. I like being able to tailor it to fit my needs.
  • Does everything i need. Support is phenomenal when needed. Techs in the field find it easy to use. Customers love the service.
  • You can set pricing based on a GPM. The trainers and sales people are great! Clients can pay and sign via email. You can upload pics and you can give 6 options but is time consuming
  • Being able to easily change criterion to receive excellent spot on results every time. Being able to have a beautiful presentation for homeowners.

Cons

  • 1)I have not been able to get a response from customer service at all. Ticket response- nope. Email response- nope. Phone- goes straight to voicemail. No call back. Tried multiple days/times. 2) Non-working elements of program, but can't a hold of support to discuss. 3) Every bunch of months a slight change is noted as an upgrade. Almost like they have to show they are actually doing something, so have some small random change once or twice a year. 4) ui and functions feels ancient. ie there's no master search.
  • I feel the support and training could be better. They are very thorough in their reply and call you back pretty quickly, just not a fan waiting.
  • Haven't found an issue that didn't get resolved. any cons that have been found previously were quickly fixed.
  • No training videos that lead you to call in, they own so many software companies that anyone who answers can't help you, so then they make a ticket and someone will reply to ask questions. The reply is usually within 24 hrs but if you are a home service company you need answers right away. They have very few trainers (who are great and very helpful) which leads them to have find time to help you. They could use short videos to help the trainers. The software is very in depth and does lots which is very hard to remember it all going through their video/Google Meets/Zoom demonstrations.
  • Some of the printouts are excessively lengthy. Per user price model.
Plumber Service Software:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
ThermoGrid:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Plumber Service Software:

Company Information

Wise Workman
Founded: 2026
United States
plumberservicesoftware.com
ThermoGrid:

Company Information

ECI ThermoGrid
Founded: 2007
United States
www.thermogrid.com
Plumber Service Software:

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ThermoGrid:

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Plumber Service Software:
ThermoGrid:
Plumber Service Software:

Categories

Plumbing Supported
ThermoGrid:

Categories

HVAC Supported
HVAC Estimating Supported
Plumbing Supported
Service Dispatch Supported
ThermoGrid:

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Contractor Management Features

Contractor Database Supported
Insurance Tracking Supported
License Tracking Supported
Permit Tracking Supported
Skills & Competencies Supported
Task Management Supported
Work Hour Tracking Supported

Electrical Contractor Features

Billing & Invoicing Supported
Commercial / Industrial Supported
Contract Management Supported
Customer Database Supported
Electronic Signature Supported
Mobile Access Supported
Quotes / Estimates Supported
Scheduling Supported
Time Tracking Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

HVAC Estimating Features

Billing & Invoicing Supported
Commercial/Industrial Supported
Cost Database Supported
Data Import / Export Supported
Equipment Maintenance Supported
Financing Management Supported
Labor Rates Supported
Quotes/Proposals Supported
Scheduling Supported
Takeoff Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported
Plumber Service Software:

Integrations

QuickBooks Online Supported
QuickBooks Online Advanced Not Supported
Stripe Supported
ThermoGrid:

Integrations

QuickBooks Online Supported
QuickBooks Online Advanced Supported
Stripe Not Supported
Plumber Service Software:
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ThermoGrid:
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