+
+

Related Products

  • Coevera
    753 Ratings
    Visit Website
  • CrankWheel
    240 Ratings
    Visit Website
  • Pipefy
    594 Ratings
    Visit Website
  • Sogolytics
    869 Ratings
    Visit Website
  • Hightouch
    520 Ratings
    Visit Website
  • Forethought
    166 Ratings
    Visit Website
  • Plauti
    123 Ratings
    Visit Website
  • Odoo
    1,729 Ratings
    Visit Website
  • ActiveCampaign
    17,400 Ratings
    Visit Website
  • Fraud.net
    56 Ratings
    Visit Website

About

Planhat is a Customer Success Platform built to make Customer Success simple. Planhat is beautiful and easy to use. It helps you reduce churn, upsell more, drive user engagement and maximize the lifetime value of your customers. Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality and features you would expect in a modern Customer Success Platform - the difference is in the design, usability and speed to implement.

About

Totango is a customer success platform built to help businesses streamline operations, drive retention, and scale revenue without limits. Designed for cross-functional teams, it unifies customer data, health insights, and engagement tools into one connected system. With flexible dashboards, automated workflows, and best-practice playbooks, teams can efficiently manage complex accounts and multi-product environments. Totango equips organizations to understand customer health in real time, proactively reduce churn, and deliver value at every stage of the journey. Its enterprise-grade security ensures data remains protected while teams execute at scale. As companies grow, Totango adapts with them, supporting thousands of customers through digital programs or high-touch strategies.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer Success teams, Sales teams, Management teams, Finance teams, Product teams

Audience

Totango is built for customer success, sales, and revenue teams at growing or enterprise organizations that need scalable tools to reduce churn, improve retention, and accelerate customer value delivery

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to integrate. The user interface is clean and offers great customization in its dashboard. It helps to understand the customer better and help to deliver the best as they required.

Cons

  • It worked great for me. Nothing to share about cons.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Planhat
Founded: 2014
Sweden
www.planhat.com

Company Information

Totango
Founded: 2010
United States
www.totango.com

Alternatives

Alternatives

Categories

Categories

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Supported

Customer Success Features

Account Alerts Not Supported
Account Management Supported
Communication Management Not Supported
Customer Engagement Not Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Experience Management Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Supported

Marketing Automation Features

A/B Testing Not Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Not Supported
Lead Scoring Not Supported
Sales Intelligence Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Not Supported
Website Visitor Tracking Not Supported

Integrations

AccessOwl Supported
Desktop.com Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
InboxCRM by AppEQ Supported
Salesforce Supported
Segment Supported
Slack Supported
Zapier Supported
Zendesk Supported
Aircall Supported
Amazon S3 Not Supported
Causal Not Supported
Freshdesk Supported
Gmail Supported
MySQL Not Supported
Pendo Supported
Pipedrive Supported
Zoho Directory Not Supported

Integrations

AccessOwl Supported
Desktop.com Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
InboxCRM by AppEQ Supported
Salesforce Supported
Segment Supported
Slack Supported
Zapier Supported
Zendesk Supported
Aircall Not Supported
Amazon S3 Supported
Causal Supported
Freshdesk Not Supported
Gmail Not Supported
MySQL Supported
Pendo Not Supported
Pipedrive Not Supported
Zoho Directory Supported
Claim Planhat and update features and information
Claim Planhat and update features and information
Claim Totango and update features and information
Claim Totango and update features and information