Teamwork Desk

Teamwork Desk

Teamwork.com
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About

Pike is an agency management platform built around capacity and margins. It centralises projects, time, resources, crm and finances in one system. Unlike most outdated systems, Pike is focusing on usability and UI/UX, ensuring users actually stick to the tool for all of their daily ops. This ensure the most accurate and realtime project insights from capacity, delivery and finance. Pike is an all in one system to plan, manage and invoice client projects.

About

Teamwork Desk is a function-rich helpdesk solution that enables you to seamlessly manage your inbound communication and tickets, from the moment it has been created to the time it has been solved while being invisible to the customers. As an all-around support hub for help doc creation and inbound communication, Teamwork Desk allows you to deliver exceptional customer support and resolve problems faster as well as enable customers to find answers, get help, and track tickets anywhere, using any device. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Creative, experiential, advertising, digital, design and branding agencies

Audience

Teamwork Desk is ideal for businesses wanting to build better relationships with their customers.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$29/month
Free Version
Free Trial

Pricing

$7 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • It's easy to setup and use, so our creatives don't feel a burden logging in everyday. We use it for project management, resource management, time tracking, crm and finances and it connect with Quickbooks.

Cons

  • It's quite expensive, but at the same time it works better than anything I've used before.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pike
Founded: 2024
United States
usepike.com

Company Information

Teamwork.com
Founded: 2007
Ireland
www.teamwork.com

Alternatives

Alternatives

PikeOS

PikeOS

SYSGO
Incises.com

Incises.com

Fresent
SutiDesk

SutiDesk

SutiSoft

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

HubSpot CRM
APIANT
Campaign Monitor
Constant Contact Lead Gen & CRM
GROW with SAP
Help Desk Migration
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
Membrane
Microsoft Outlook
Pubble
QuickBooks Accountants
QuickBooks Enterprise
Rambox
Retently
Slack
Teamwork.com
Xero
elevio

Integrations

HubSpot CRM
APIANT
Campaign Monitor
Constant Contact Lead Gen & CRM
GROW with SAP
Help Desk Migration
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
Membrane
Microsoft Outlook
Pubble
QuickBooks Accountants
QuickBooks Enterprise
Rambox
Retently
Slack
Teamwork.com
Xero
elevio
Claim Pike and update features and information
Claim Pike and update features and information
Claim Teamwork Desk and update features and information
Claim Teamwork Desk and update features and information