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About

We know how important a conversation is to a business. Teambox is blended after doing extensive research in the market that offers similar products and services in order to ensure that we have covered everything for the businesses who want to go the extra mile to provide the best communication experience for customers and an easy collaboration tool for the teams. Bring all your team members into a single unified platform to manage the customer queries received in WhatsApp & Facebook Messenger. Create Departments to make the team organized and route specific chat to a department based on the message context or customer attribute values like a user asking for a sales query of a particular product route to the right department or to a user.

About

SendApp is an omnichannel business communication and conversational automation platform designed to help companies manage customer interactions from a single interface. It supports the official WhatsApp Business API, WhatsApp conversations, Telegram, SMS, email, Instagram, Messenger, web chat and voice channels. SendApp provides a centralized team inbox, contact management, AI-powered customer assistance, automated workflows, notifications, campaigns and integrations with external applications and e-commerce platforms. Businesses can use SendApp to automate customer support, sales conversations, transactional notifications, appointment reminders and other communication processes. The platform is designed for companies, agencies, e-commerce businesses and professionals looking to centralize and automate customer communications.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Companies searching for a complete WhatsApp Marketing solution

Audience

Small and medium-sized businesses, enterprises, digital agencies, e-commerce companies, customer support teams, sales teams and professionals looking to centralize and automate customer communications across WhatsApp, web chat, social messaging, SMS, email and voice channels.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$14 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

€19/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 2.3 / 5
ease 2.0 / 5
features 2.3 / 5
design 2.0 / 5
support 2.3 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Nothing. Bad Support . Honestly, there are absolutely no pros to mention. The entire experience was frustrating from the start. I cannot find a single positive aspect about this company, their product, or their customer support.
  • Very easy to use, WhatsApp automation works great, saves me lot of time, and support team always helpful when I need. It connects CRM, chatbot and WhatsApp together so everything runs smooth.
  • Absolutely nothing. The UI is very bad. App is always glitchy. the support is non-existent. Do not take their service.

Cons

  • The problem: You paid for a subscription that failed. Poor support: After a week of waiting and several emails, you only received responses from an AI; you never received any real assistance. No solution: Your problem wasn't resolved, and they're ignoring your refund request. Conclusion: You warn that the company is a scam, that they steal money, and you don't recommend them.
  • Took little time to understand all features in starting
  • Scam: The overall experience feels like a deliberate scam – taking money without delivering a functional product or proper support. Terrible User Interface: The UI is outdated, clunky, and difficult to navigate, making the software frustrating to use. Unreliable Software: The software stopped working entirely, rendering it completely useless. Poor Customer Support: Reaching out for help was a nightmare. The contact person, Anil, was unhelpful and dismissive.

Pros & Cons from Real Users

Pros

  • SendApp has made it easier for us to keep customer conversations organized and automate some of the messages we previously handled manually. Having the main communication tools available from one dashboard is especially convenient for our team.
  • We use SendApp for both WhatsApp customer conversations and marketing activities. Templates and automation have reduced a lot of repetitive work.
  • Order and delivery messages go out automatically and most people read them. The shared inbox lets dispatch and customer care work together without confusion. Setting up promo campaigns is also pretty straightforward.
  • For us, one of the most useful aspects of SendApp is the possibility of connecting it with our existing systems through APIs. This allowed us to automate several communication processes while our staff can still work from a simple interface.
  • We started using SendApp because managing WhatsApp conversations manually was becoming difficult. Having contacts, conversations and automations in one place has made things much easier for our team.

Cons

  • A few of the more advanced features took some time to get familiar with, but after learning how they work, they’ve helped us save time.
  • Meta's rules for WhatsApp marketing can initially be a little complicated to understand, but once everything is configured the daily workflow is straightforward.
  • Waiting for WhatsApp template approval can take longer than we’d like sometimes.
  • I would like to see even more examples in the technical documentation.
  • Setup took us a little time, especially the Meta side, but support helped us through it

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Picky Assist
Founded: 2018
United States
pickyassist.com

Company Information

SendApp
Founded: 2019
Italy
sendapp.live

Alternatives

Alternatives

Categories

Chatbot Supported
WhatsApp Marketing Supported

Categories

WhatsApp Marketing Supported

Integrations

Facebook Messenger Supported
Instagram Supported
WhatsApp Supported
ActiveCampaign Supported
Calendly Supported
Formstack Supported
Google Drive Supported
Google Sheets Supported
Greenhouse Supported
Mailchimp Supported
Squarespace Supported
Telegram Not Supported
Tray.ai Supported
Twilio Supported
Weebly Supported
WordPress Supported
Zapier Supported
Zoho CRM Supported
Zoho Desk Supported
Zoho RPA Supported

Integrations

Facebook Messenger Supported
Instagram Supported
WhatsApp Supported
ActiveCampaign Not Supported
Calendly Not Supported
Formstack Not Supported
Google Drive Not Supported
Google Sheets Not Supported
Greenhouse Not Supported
Mailchimp Not Supported
Squarespace Not Supported
Telegram Supported
Tray.ai Not Supported
Twilio Not Supported
Weebly Not Supported
WordPress Not Supported
Zapier Not Supported
Zoho CRM Not Supported
Zoho Desk Not Supported
Zoho RPA Not Supported
Claim Picky Assist and update features and information
Claim Picky Assist and update features and information
Claim SendApp and update features and information
Claim SendApp and update features and information