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About

Phano is a composite AI for Customer Success and Account Management teams at B2B SaaS companies. It cross-references each account's usage, relationship and support signals every night to surface, ahead of renewal, the accounts at risk of churn and those ready for expansion, with their probable cause and the action to take. Every diagnostic exposes its evidence, contradictions and blind spots, so teams can trust it before acting. Intelligence is delivered where teams already work: email, Slack, Microsoft Teams, CRM and webhooks, plus API and MCP. The CSM protects the customer base, the Account Manager grows the accounts, from the same diagnostic. Self-serve setup, 30-day free trial, then 99 EUR per month.

About

Enable your teams to fight customer churn, and identify growth opportunities, with the data they need to take action. Take the right actions, at the right time, wherever your customers are. With products for every stage of the customer journey including digital, customer care, in-location, and account management, you have the tools you need to accelerate the business impact of your CX program across the entire organization. Meet your customers where they are and capture real-time feedback in the moments that matter. With multiple channels and data sources all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling. Reptrics integrated survey tool allows you to solicit feedback to measure customer sentiment and satisfaction with your product or business through today’s most popular surveys. Reptrics automatically sends recommended actions to the right teams in the tools they use, so they can take the steps that will improve customer satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer Success and Account Management teams at B2B SaaS companies

Audience

Companies and businesses in need of a tool to understand how their customers use their products, their health, and their likelihood to renew

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

€99/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Phano
Founded: 2026
France
phano.ai/en

Company Information

Reptrics
United States
www.reptrics.com

Alternatives

Alternatives

Freshsuccess

Freshsuccess

Freshworks
SurveyOL

SurveyOL

SurveyOL.com
Surveyed

Surveyed

Spicyfy Ventures

Categories

Categories

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
Slack
AskNicely
Chargebee
Exact
Freshdesk
Google
IBM Targetprocess
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
Model Context Protocol (MCP)
NetSuite
Pipedrive
QuickBooks Online
Salesforce Agentforce Service
Wrike
Zoho CRM

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
Slack
AskNicely
Chargebee
Exact
Freshdesk
Google
IBM Targetprocess
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
Model Context Protocol (MCP)
NetSuite
Pipedrive
QuickBooks Online
Salesforce Agentforce Service
Wrike
Zoho CRM
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Claim Phano and update features and information
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