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About

Peopleware is a comprehensive workforce management (WFM) platform designed to optimize work scheduling, forecasting, and employee time tracking. It uses machine learning to predict short-, mid-, and long-term workloads, enabling businesses to plan effectively. The platform offers advanced scheduling tools that balance employee preferences with business demands for optimal workforce allocation. Peopleware also supports intraday management to adapt schedules in real-time, ensuring flexibility amid unexpected changes. Additional features include automated time-off management and seamless time and attendance tracking integrated with payroll. Trusted by over 500,000 users worldwide, Peopleware aims to improve operational efficiency while reducing employee burnout and costs.

About

Zendesk Workforce Management (WFM) is an AI-powered solution designed to optimize staffing, scheduling, and performance tracking for customer support teams. It leverages historical data to forecast staffing needs accurately, helping reduce overtime and avoid scheduling gaps. The platform automates agent scheduling, tracks real-time activity, and offers analytics for customizable planning. Zendesk WFM empowers agents with better visibility into their tasks, enhancing productivity and job satisfaction. Companies using Zendesk WFM report significant improvements in first reply time, call resolution, and operational cost savings. The software is easy to integrate into existing Zendesk environments and supports businesses of all sizes.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Peopleware is ideal for large enterprises, contact centers, and service organizations seeking a scalable, intelligent workforce management solution to improve scheduling accuracy, reduce costs, and enhance employee engagement

Audience

Best for organizations using Zendesk Suite to support their customers. We exist to help support teams make the leap from chaotic spreadsheets to clear digital solutions.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$5.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Peopleware
Founded: 1995
Germany
www.peopleware.com

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/service/workforce-management/

Alternatives

Alternatives

WorkforceHub

WorkforceHub

Swipeclock
EasyWorkforce

EasyWorkforce

EasyWorkforce Software
Sage HR

Sage HR

Sage

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

Zendesk
Five9
MiContact Center Business
UJET
Vonage Contact Center

Integrations

Zendesk
Five9
MiContact Center Business
UJET
Vonage Contact Center
Claim Peopleware and update features and information
Claim Peopleware and update features and information
Claim Zendesk Workforce Management (WFM) and update features and information
Claim Zendesk Workforce Management (WFM) and update features and information