Verint Engagement Data HubVerint
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Related Products
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About
Your employees deserve the best IT and HR service. When they receive great service, they’re more engaged, more productive, and better able to serve your customers. Better employee experience starts with PeopleReign. Better employee experiences start with better listening. Experience is the PeopleReign app that uses our science-backed methodology to collect, measure, and monitor employee engagement. Quantify how employees feel about the service they receive then turn insights into action. Measure employee sentiment with pulse surveys that help you understand what matters and what’s trending in less than 60 seconds. View actionable analytics with data-driven recommendations to help employees feel trusted, valued, and respected. Benefit from our science-backed methodology that compares your maturity with peers based on five research-tested criteria. Enable continuous improvement by monitoring progress with interactive dashboards and NLP-based sentiment analysis.
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About
With Verint Engagement Data Hub, your contact center, branches, web & mobile sites, and overall enterprise can transform into an efficient, data-driven organization. All the behavioral data generated over the course of interacting with your customers is engagement data. Transcripts and recordings of interactions between customers and employees, across voice, digital, and social channels. Surveys and feedback from customers on their interaction experiences. Operational data about each interaction such as handle time, hold time, quality score, etc. Engagement data can range from average handle time metrics to your customer’s feedback on the interaction, as well as the sentiment of your customers and employees. This data is critical for your business, but it often exists in disconnected silos. Without a way to connect these silos, the information you need to make real-time, data-driven decisions remains out of reach.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations interested in a tool to automate their IT and HR employee service
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Audience
Enterprises and contact centers interested in a solution to manage their engagement data
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationPeopleReign
Founded: 2020
United States
peoplereign.io/products
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Company InformationVerint
Founded: 1994
United States
www.verint.com/engagement-data/
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Integrations
No info available.
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Integrations
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