PennyPuffin

PennyPuffin

Archipelago Technics Oy
RepairShopr

RepairShopr

1.5 out of 5 stars
PennyPuffin RepairShopr

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PennyPuffin:

About

PennyPuffin is a browser-based business management platform for small businesses, service companies, shops and B2B sellers. It brings invoicing, a customer register and CRM, point of sale, inventory, webshop, case management, projects, booking, support tickets, team messaging and accounting tools into one workspace. Businesses can enable modules as needed and manage customers, products, orders, staff and day-to-day workflows using shared information. The platform also offers customer portals, business profiles and online discovery, so customers can find businesses and interact through bookings, orders and messages. Core software is free for businesses with unlimited users and no per-user fees; custom modules and implementation assistance are available as paid, quoted work.
RepairShopr:

About

All-in-one software for repair shops and more. Part-time business? Full-Service Shop? Computer Repair Shop? Multiple Locations? We Have You Covered! Increase Shop Efficiency with RepairShopr’s Workflow. Build Customer Relationships with Integrated Communication Tools. Create Repeat Business and Attract New Customers with Leads and Marketing Tools. Not just a simple CRM but a powerful integrated marketing platform. Our free trial lets you test things out to make sure RepairShopr is the right fit. Quickbooks, Xero, Slack, eTech Parts, PayPal, Google Calendar, Cloud Print, RepairTech, plus much more. CRM, ticketing, invoicing, billing, automated marketing, 3-way email, POS System, inventory, scheduling. Mobile phone repair, inventory management, automated ordering, refurbs, accessories POS, time clock. Bike, Jewelry, Watch, Scuba, Auto, Camera, Small Engine, Drone, Shoe Repair, IT Pros / MSP You name it, it’s covered!
PennyPuffin:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
RepairShopr:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
PennyPuffin:

Audience

Small businesses and freelancers seeking free invoicing, point-of-sale, CRM, and ERP tools.
RepairShopr:

Audience

Repair shops in need of a powerful Field Service Management solution
PennyPuffin:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
RepairShopr:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
PennyPuffin:

API

Offers API Supported
RepairShopr:

API

Offers API Not Supported
PennyPuffin:

Screenshots and Videos

RepairShopr:

Screenshots and Videos

PennyPuffin:

Pricing

$0
Core tools and modules are free at €0 / $0, with unlimited users and no per-user fees. Optional custom module development and tailor-made implementation help are quoted per project.
Free Version Supported
Free Trial Not Supported
RepairShopr:

Pricing

$59.99 per month
$49.99 per month if billed annually
Free Version Supported
Free Trial Supported
PennyPuffin:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
RepairShopr:

Reviews/Ratings

Overall 1.5 / 5
ease 2.2 / 5
features 2.5 / 5
design 1.5 / 5
support 1.5 / 5
RepairShopr:

Pros & Cons from Real Users

Pros

  • Invoicing, CRM and ticketing, marketing, inventory, auto reply features if everything actually works.
  • Decent price, if it worked. Cloud base and mobile app were nice for off site work. Customize invoices, but NEED software writing background to understand.
  • The product has a decent set of features for a fair price and is good for a bootstrapping repair shop and/or fledgling MSP business.
  • Most information I need in one place. Not too terribly expensive. Generally works when I log in. It's in English.

Cons

  • Absolutely horrible customer service and Technical support. Took over 150 days to solve an email problem and unfortunately had to move on to a different provider. Unbelievably disappointing as I've been with them since the beginning. After they resolve the problem they completely close my account to where I could not access any of my account history.
  • Quickbooks integration suffered. Inventory added and subtracted on its own and is an export import to do physical count. Unit sales, if serialized it is inventory.
  • Most of the features are half baked. The worst support is support/management has an arrogance in their dealings that makes it seem like they are above reproach. You'd think all of their features are flawless when they clearly aren't--.read their own forums, and anything that goes wrong it your fault. They recently raised their prices, fair enough, but they used the old trope it would help improve things. Since the price increase, many basic, necessities, such as credit card processing have broken with no good explanation.
  • Quickbooks integration is a joke, was so bad after trying for years, we gave up and no longer integrate it. Printing is remarkably difficult. Might be fine if you just print on one printer but we have a label printer and invoice printer and there are constant problems. They love to change the way things work which is a lot of fun to try and figure out where you have a customer standing right in front of you. Support is.....passable but slow. Disabling emails to techs doesn't work, it still sends garbage out. Finally had to just create a filter on my server that trashes anything coming from RepairShopr. The email isn't just me, two other techs here had the same issues. Sometimes when you tell it to NOT notify a customer of a schedule, it does it anyway so we field calls from customers wondering why there is something scheduled when there really isn't. Their mobile app is just about worthless and using their mobile website version is ok on a tablet but horrible on a small phone.
PennyPuffin:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
RepairShopr:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
PennyPuffin:

Company Information

Archipelago Technics Oy
Founded: 2010
Finland
pennypuffin.com/en/
RepairShopr:

Company Information

RepairShopr
Founded: 2010
United States
www.repairshopr.com
PennyPuffin:

Alternatives

No Alternatives
RepairShopr:

Alternatives

RepairShopr:
Fixably

Fixably

5.0 out of 5 stars
RepairShopr:
BytePhase

BytePhase

BytePhase Technologies Pvt Ltd
4.6 out of 5 stars
RepairShopr:
RepairDesk

RepairDesk

5.0 out of 5 stars
PennyPuffin:
RepairShopr:
PennyPuffin:

Categories

CRM Supported
ERP Supported
Point of Sale Supported
RepairShopr:

Categories

CRM Supported
Help Desk Supported
HVAC Supported
Plumbing Supported
Point of Sale Supported
Repair Shop Supported
RepairShopr:

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Not Supported
Loyalty Program Not Supported
Multi-Location Supported
Restaurant POS Not Supported
Retail POS Supported
Returns Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Not Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Jewelry Store Management Features

Appraisal Management Supported
Commission Management Supported
Consignments Not Supported
Customer Purchase History Supported
Jewelry Design Not Supported
Marketing Management Supported
Multi-Store Management Supported
Pricing Management Supported
Repair Tracking Supported
Supplier Management Supported
Wholesaler Management Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Not Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Repair Shop Features

Barcode Support Supported
Billing & Invoicing Supported
CRM Supported
Intake Forms Supported
Inventory Management Supported
Parts Inventory Management Supported
Point of Sale (POS) Supported
Repair Tracking Supported
Work Order Management Not Supported
PennyPuffin:

Integrations

Axis LMS Not Supported
CyberFOX AutoElevate Not Supported
Domotz Not Supported
Gmail Supported
Hudu Not Supported
IT Portal Not Supported
KonnectzIT Not Supported
Microsoft Entra ID Supported
Microsoft Teams Supported
NinjaOne Not Supported
Square Appointments Not Supported
Square POS Not Supported
Square for Retail Not Supported
Stackreaction Not Supported
TechSuite Not Supported
Warranty Wizard Not Supported
Workbooks Web Insights Not Supported
Wufoo Not Supported
Zapier Not Supported
vCIO Hero Not Supported
RepairShopr:

Integrations

Axis LMS Supported
CyberFOX AutoElevate Supported
Domotz Supported
Gmail Not Supported
Hudu Supported
IT Portal Supported
KonnectzIT Supported
Microsoft Entra ID Not Supported
Microsoft Teams Not Supported
NinjaOne Supported
Square Appointments Supported
Square POS Supported
Square for Retail Supported
Stackreaction Supported
TechSuite Supported
Warranty Wizard Supported
Workbooks Web Insights Supported
Wufoo Supported
Zapier Supported
vCIO Hero Supported
PennyPuffin:
Claim PennyPuffin and update features and information
Claim PennyPuffin and update features and information
RepairShopr:
Claim RepairShopr and update features and information
Claim RepairShopr and update features and information