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About

When a product is recalled, it has a direct impact on customer satisfaction. That’s what makes it so vital for manufacturers to manage the recall process as effectively as possible. Organizations need clear and timely communication with all stakeholders, including regulatory agencies, dealers or retailers, customers, and internal business functions. The challenge is to manage recalls quickly and efficiently while also maintaining the highest degree of customer satisfaction. But if your existing product recall approaches are not sufficient, the result will be process disconnects and an incomplete view across the business, as well as with suppliers and external parties. Pega Recall establishes a single place for tracking and managing the lifecycle of your recall program and compliance program, all while staying focused on providing the best customer experience possible. By linking into your internal systems and data, Pega manages service level agreements (SLAs).

About

Toma is an AI platform that builds personalized voice agents tailored for automotive dealerships, automating high-value tasks such as appointment booking, customer inquiries, parts requests, recall scheduling, and more, aiming to act as a virtual team member that never stops working. The system supports full-store receptionist capabilities by handling inbound calls 24/7, rescheduling and confirming service appointments, transferring calls when needed, and escalating complex issues. It also proactively launches outbound campaigns (e.g., recall alerts), sends appointment reminders to reduce no-shows, and captures detailed caller context like vehicle data or part numbers to relay to staff. Toma integrates with dealership software to pull real-time data, enabling natural, low-latency conversations grounded in the dealer’s actual inventory, service offerings, and workflows.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations and manufacturers in need of a solution to manage the recall process as effectively as possible

Audience

Dealers looking for a tool to automate customer communications, appointment scheduling, parts inquiries, and driver interactions via intelligent voice and SMS agents

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pega
United States
www.pega.com/industries/manufacturing/recall

Company Information

Toma
Founded: 2024
United States
www.toma.com

Alternatives

OneRecall

OneRecall

Inmar Intelligence

Alternatives

farmsoft

farmsoft

Tenacious Systems

Categories

Categories

Integrations

No info available.

Integrations

No info available.
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