PanKMPanApps
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ServiceNow Knowledge ManagementServiceNow
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Related Products
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About
Find critical information and filter knowledge based on themes or sectors. Promote shared learning and knowledge exchange through Communities of Practice. Create discussion forum or bulletin board for members to document lessons learned and best practices. Allows users and communities to comment and express which content they like or dislike. Tell compelling stories through data driven visualization that make dashboards more visually appealing, interesting and easy to understand. Visually analyze business information. Create insightful reports and dashboards. Share personalized and interactive data visualization from multiple data sources with drag and drop interface. Communicate complex information in a simple and engaging manner by presenting data graphically. Capture viewers attention and make data interesting and easy to consume.
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About
Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning. Integration with Service Portal. Expose available knowledge through the Service Portal and allow customers and employees to search, browse, and view articles from their desktop or mobile device. Knowledge demand insights. Improve self‑service and case resolution by automatically identifying and visualizing knowledge gaps using machine learning and assigning gaps to authors for resolution. In-context knowledge creation. Increase knowledge relevancy by empowering agents and employees to capture knowledge articles in context during work processes, such as case or incident management. Use machine learning to automatically identify and visualize knowledge gaps for assignment.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies that need a knowledge management system
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Audience
Teams looking to increase self-service rates for customers and employees
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationPanApps
India
panapps.co/products/knowledge-management-software
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Company InformationServiceNow
Founded: 2004
United States
www.servicenow.com/products/knowledge-management.html
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
Aisera
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