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About

PAQATO is a post-purchase ecommerce experience platform that transforms the delivery process into a growth and customer-engagement engine by automating personalized communication, tracking, and analytics throughout the shipping journey. It provides branded, proactive shipping notifications across channels (email, SMS, etc.) that keep customers informed about package status and encourage repeat visits to the online store, which can boost sales and reduce service inquiries. PAQATO lets merchants build custom track & trace pages within their own shop environment so customers stay on brand and engaged with product recommendations, offers, and upsell content while tracking orders, turning delivery status into a conversion opportunity. It also includes shipping performance controls and dashboards that give transparency into carrier KPIs, transit times, delays, and logistics data to help optimize fulfillment processes and improve decision-making.

About

ParcelWILL, formerly known as ParcelPanel, is CWILL’s post-purchase solution built specifically for Shopify DTC brands. It combines order tracking, returns and exchanges, and shipping protection into one seamless, branded experience. The platform helps merchants reduce WISMO support tickets, cut return costs, and retain more revenue after checkout. Branded tracking pages and proactive delivery updates keep customers informed while increasing repeat purchases. Its self-service returns portal encourages exchanges instead of refunds, protecting margins and reducing operational workload. Optional shipping protection safeguards orders against loss, damage, or delay, improving customer confidence and satisfaction. Trusted by over 50,000 Shopify brands, ParcelWILL turns post-purchase operations into a growth-driving engine.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Ecommerce businesses and online retailers that want to improve the post-purchase experience, increase customer engagement, and drive repeat sales through automated delivery communication and branded tracking

Audience

Shopify DTC ecommerce brands seeking to reduce post-purchase support costs, retain more revenue from returns, and increase repeat purchases through branded order tracking and exchange-first workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$11 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

PAQATO
Founded: 2015
Germany
www.paqato.com

Company Information

CWILL
Founded: 2014
United States
www.cwill.com/parcelwill/

Alternatives

Alternatives

Categories

Categories

Integrations

Klaviyo
Shopify
WooCommerce
Zendesk
CJdropshipping
Dianxiaomi
Gambio
Lightspeed Retail
Microsoft Excel
PlentyONE
Sage 100
Shippo
Shopify Email
Solvemate
Spryker
Trello
UPS Ready
Yotpo
monday.com
xt:Commerce

Integrations

Klaviyo
Shopify
WooCommerce
Zendesk
CJdropshipping
Dianxiaomi
Gambio
Lightspeed Retail
Microsoft Excel
PlentyONE
Sage 100
Shippo
Shopify Email
Solvemate
Spryker
Trello
UPS Ready
Yotpo
monday.com
xt:Commerce
Claim PAQATO and update features and information
Claim PAQATO and update features and information
Claim ParcelWILL and update features and information
Claim ParcelWILL and update features and information