Qmatic OrchestraQmatic
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Related Products
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About
Orchestra is a responsibility detection system for agencies and team leads. It connects to Slack and automatically extracts commitments from conversations and then tracks whether those commitments have an owner, whether ownership is decaying, and whether work is silently failing.
Unlike task managers, you don't enter work manually. Orchestra observes what already happened. Unlike CRMs, it doesn't track relationships; it tracks responsibility.
Key capabilities: unowned work detection, drift scoring, ownership lifecycle tracking, At Risk alerts, client-level conversation threads, and cross-channel commitment correlation.
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About
Regardless of whether you need a system for smooth queue management or a robust platform for omni channel customer journey management - Qmatic Orchestra 7 is the solution. Take care of your visitors already before they arrive - with Orchestra 7 you can offer both online appointment booking and mobile tickets. Once on your premises you may opt to allow for check-in via a self-service kiosk, a reception or offer both and let your visitor decide which method to use. Finally, when the visit is over, Orchestra 7 also lets you reach out and ask for customer feedback in order for you to learn more and stay in touch with your visitors. Thanks to its modular design Orchestra 7 may be tailored to suit your specific needs, with regards both to functionality, number of branches and amount of users. And, as your needs change, Orchestra offers all the flexibility need to adapt.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Agency owners, team leads, and operations managers who manage client work through Slack and need to know when commitments fall through the cracks.
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Audience
Enterprises that need a Queue Management system
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
$29/month/user
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOrchestra
Founded: 2026
United States
useorchestra.app
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Company InformationQmatic
Founded: 1981
Sweden
www.qmatic.com/products/orchestra/
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Categories |
Categories |
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Queue Management Features
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
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Integrations
Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
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Integrations
Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
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