Optiam EAMAndromeda Systems
|
Tech-Support ProKeplaCloud
|
|||||
Related Products
|
||||||
About
Designed to be easy to use and quickly implemented while leveraging powerful predictive analytics and mobile technology to convert data into actionable knowledge to optimize asset performance. Originally developed for the exacting standards of the U.S. Military by experienced maintenance personnel, OptiAM® applies to a wide range of asset types in any industry environment. Supports compliance with industry standards such as ISO-55000, SAE GEIA-STD-0007, SAE JA1011, and the S Series ILS Specifications. This module identifies, defines, and documents assets. You can add assets and define attributes such as serial number, location, warranty, and vendor information. The Asset Manager allows you to group assets into physical and functional hierarchies and identify assets via QR codes or RFID tags. The interface provides intelligent searches for quick access to a variety of lists and information about your assets.
|
About
Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
|
|||||
Audience
Companies searching for an enterprise asset management software solution
|
Audience
OEM equipment manufacturers and their technical support teams
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
|
Pricing
$99/month
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
|
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
|||||
Company InformationAndromeda Systems
Founded: 1992
United States
androsysinc.com/optiam-eam-software/
|
Company InformationKeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
|
|
|
|||||
Categories |
Categories |
|||||
Fixed Asset Management Features
Asset Budgeting
Not Supported
Asset Lifecycle Management
Supported
Audit Trail
Supported
Barcoding / RFID
Supported
Depreciation Management
Supported
Disposal Management
Supported
Document Management
Not Supported
Inventory Tracking
Supported
Tax Management
Not Supported
|
||||||
Integrations
No info available.
|
Integrations
No info available.
|
|||||
|
|
|