Optiam EAM

Optiam EAM

Andromeda Systems
Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

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About

Designed to be easy to use and quickly implemented while leveraging powerful predictive analytics and mobile technology to convert data into actionable knowledge to optimize asset performance. Originally developed for the exacting standards of the U.S. Military by experienced maintenance personnel, OptiAM® applies to a wide range of asset types in any industry environment. Supports compliance with industry standards such as ISO-55000, SAE GEIA-STD-0007, SAE JA1011, and the S Series ILS Specifications. This module identifies, defines, and documents assets. You can add assets and define attributes such as serial number, location, warranty, and vendor information. The Asset Manager allows you to group assets into physical and functional hierarchies and identify assets via QR codes or RFID tags. The interface provides intelligent searches for quick access to a variety of lists and information about your assets.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Companies searching for an enterprise asset management software solution

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Andromeda Systems
Founded: 1992
United States
androsysinc.com/optiam-eam-software/

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

Alternatives

Tracet

Tracet

Adaequare Info

Alternatives

Kepla-FSM

Kepla-FSM

KeplaCloud
AssetWorx!

AssetWorx!

InfinID Technologies
Zeus

Zeus

Obor Digital
Tragging Fixed Assets

Tragging Fixed Assets

Tragging sarl
Assetware Tracking

Assetware Tracking

Assetware Technology
Spine Assets

Spine Assets

Spine Technologies

Categories

RFID Supported

Categories

Help Desk Supported

Fixed Asset Management Features

Asset Budgeting Not Supported
Asset Lifecycle Management Supported
Audit Trail Supported
Barcoding / RFID Supported
Depreciation Management Supported
Disposal Management Supported
Document Management Not Supported
Inventory Tracking Supported
Tax Management Not Supported

Integrations

No info available.

Integrations

No info available.
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