OpenVBX vs. Zoom Phone Comparison


OpenVBX	Zoom Phone Zoom Communications	+	+
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About OpenVBX is a hosted business phone system that connects with a customer’s Twilio account for calling and messaging. Teams use a browser-based dialer and shared inbox to make and receive calls, manage two-way SMS, review call logs and recordings, and build visual call flows with menus, business-hours routing, voicemail, and other IVR steps. The service also supports call transfers, conferencing, voicemail transcription, appointment booking, and workflow automations. Plans include virtual numbers and team calling features, while higher tiers add sales tools such as click-to-call, local presence dialing, CRM pipelines, bulk calling, SMS campaigns, and an AI voice agent. OpenVBX is designed for organizations including real estate teams, healthcare clinics, and loan companies. It is accessed as a hosted web service, with an Android app; Twilio usage charges are billed separately.		About Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Real estate agents and brokerages, healthcare clinics and loan companies that want a Twilio-based phone system		Audience Small and medium-sized businesses, enterprises, IT administrators, remote and hybrid teams, sales departments, customer service teams, office managers, and organizations seeking cloud-based business calling, AI-powered phone assistance, centralized call management, and unified communications
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $99/month The Connect Starter plan is $99 per month for up to one user. Plans are billed monthly. OpenVBX requires a Twilio account; Twilio bills call and text usage separately. A 7-day free trial is offered, and the site does not list a free plan. Free Version Not Supported Free Trial Supported		Pricing $10.50/user/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 4.4 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
		Pros from Real Users Pros 1. It is available on both Android and iOS platform. 2. It does not heat up the phone or use a lot of RAM while running. 3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version. 4. The layout of the user interface is intuitive ad makes the application easy to use. 5. It allows switching between mobile application and desktop application of Zoom easily. - The user interface of the application is simple, and the navigation is smooth. - It is available on all the platforms. - All the important features are present on the bottom navigation bar. - It allows screen sharing without any lags. - It runs smoothly on all the devices without consuming a lot of RAM. 1. The application is available for all the mobile platforms and run smoothly on all the devices. 2. It has pretty, much all the features compared to the desktop version. 3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere. 4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background. Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great. - Zoom phone is a lightweight version of zoom for phone. - It runs smoothly in all the mobile devices. - It has all the basic features of zoom. _ it is pretty easy to use, along with a beautifully designed user interface. - The quality of audio and video calls does not drop a lot, even on slow internet. It is super easy to use and to take your Zoom meetings on the go, like places you can't comfortably have a computer. Easy to use, controls are easily found. Being able to join a meeting while travelling is convenient. Easy to use and connect. Great to use for professional meeting. Multi platform supported. Good audio and video quality. - Audio and video of meetings in zoom phone is well-balanced and clear. - It is easy to use, and the customer support is very responsive and fast in solving problems. - The user interface of the application is beautiful to use. The price for basic service is comparable to other providers. Not sure that this is a "pros" exactly.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information OpenVBX Founded: 2025 India openvbx.app		Company Information Zoom Communications Founded: 2011 United States zoom.com
Alternatives Votelly		Alternatives 3CX
Calilio		Intermedia Unite Intermedia
SessionPBX SessionTalk		Dialpad Connect Dialpad
Acepeak		Allo
Zoom Phone Zoom Communications View All		Ooma Office Ooma View All
Categories Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported		Categories AI Phone Answering Agents Supported AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported Online Fax Supported Telephony Supported Video Conferencing Supported Web Conferencing Supported
		Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported
Integrations Microsoft Teams Supported Zoom Supported AutoReach Not Supported Brevo Supported Edular Not Supported Five9 Not Supported Heyoo.ai Not Supported InformaCast Not Supported LiveHelpNow Not Supported Lumos Not Supported Microsoft Dynamics 365 Not Supported Modjo Not Supported Rimo Not Supported Slack Not Supported Smokeball Not Supported Tableau Not Supported Twilio Flex Not Supported VinSolutions Connect CRM Not Supported Zendesk Not Supported Zoom Hub Not Supported Show More Integrations View All 9 Integrations		Integrations Microsoft Teams Supported Zoom Supported AutoReach Supported Brevo Not Supported Edular Supported Five9 Supported Heyoo.ai Supported InformaCast Supported LiveHelpNow Supported Lumos Supported Microsoft Dynamics 365 Supported Modjo Supported Rimo Supported Slack Supported Smokeball Supported Tableau Supported Twilio Flex Supported VinSolutions Connect CRM Supported Zendesk Supported Zoom Hub Supported Show More Integrations View All 144 Integrations
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