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About

OpenText Knowledge Discovery is an AI-powered knowledge management and discovery platform that helps organizations extract insights from unstructured enterprise information. The platform can search, categorize, visualize, and review documents and media across repositories and networks. It uses AI to classify content, detect sensitive information, recognize speech, identify people and objects, extract entities, and perform semantic analysis. OpenText Knowledge Discovery supports more than 160 repository and application connectors and more than 2,300 content types, including documents, video, and audio. Metadata enrichment, classification, categorization, and tagging help organizations prepare information for GenAI applications while improving search, compliance, investigations, and risk management. The platform integrates with enterprise systems including Microsoft SharePoint, Teams, OneDrive, Google Drive, Slack, Salesforce, ServiceNow, Amazon S3, Box, Dropbox, Jira, Confluence, & more

About

OpenText Service Management Aviator is a trusted, context-aware AI solution for IT service management (ITSM) and enterprise service management (ESM), grounded in an organization’s own knowledge, policies, procedures, and documentation. It helps employees find answers faster, improves service desk productivity, and scales service operations while maintaining governance and AI sovereignty. AI-assisted self-service lets users answer how-to questions, submit service requests, and complete guided automation across departments such as IT and HR. Service desk agents receive contextual information about incoming tickets, including AI-generated summaries and suggested solutions. Aviator can turn resolved tickets into knowledge articles with generated summaries, tags, and categorization, helping organizations expand self-service content. It also supports intelligent routing, solution recommendations, autonomous fulfillment, and knowledge creation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises, knowledge management teams, information governance professionals, compliance and risk teams, investigators, IT departments, content managers, data teams, and organizations preparing distributed unstructured information for enterprise search, analytics, intelligent processes, and GenAI applications

Audience

IT service teams, service desk agents, employees, and enterprise teams needing to automate service workflows, improve self-service, and make faster decisions

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/products/knowledge-discovery

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai/service-management-aviator

Alternatives

Alternatives

No Alternatives

Categories

Enterprise Search Supported

Categories

IT Service Supported
ITSM Supported
Service Desk Supported

Integrations

Microsoft Azure Supported
Microsoft SharePoint Supported
Microsoft Teams Supported
OpenText Aviator Not Supported
OpenText Aviator Platform Not Supported
OpenText Aviator Studio Not Supported
OpenText DevOps Aviator Not Supported
OpenText Experience Aviator Not Supported

Integrations

Microsoft Azure Not Supported
Microsoft SharePoint Not Supported
Microsoft Teams Not Supported
OpenText Aviator Supported
OpenText Aviator Platform Supported
OpenText Aviator Studio Supported
OpenText DevOps Aviator Supported
OpenText Experience Aviator Supported
Claim OpenText Knowledge Discovery and update features and information
Claim OpenText Knowledge Discovery and update features and information
Claim OpenText Service Management Aviator and update features and information
Claim OpenText Service Management Aviator and update features and information