OpenText Knowledge DiscoveryOpenText
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OpenText Service Management AviatorOpenText
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Related Products
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About
OpenText Knowledge Discovery is an AI-powered knowledge management and discovery platform that helps organizations extract insights from unstructured enterprise information. The platform can search, categorize, visualize, and review documents and media across repositories and networks. It uses AI to classify content, detect sensitive information, recognize speech, identify people and objects, extract entities, and perform semantic analysis. OpenText Knowledge Discovery supports more than 160 repository and application connectors and more than 2,300 content types, including documents, video, and audio. Metadata enrichment, classification, categorization, and tagging help organizations prepare information for GenAI applications while improving search, compliance, investigations, and risk management. The platform integrates with enterprise systems including Microsoft SharePoint, Teams, OneDrive, Google Drive, Slack, Salesforce, ServiceNow, Amazon S3, Box, Dropbox, Jira, Confluence, & more
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About
OpenText Service Management Aviator is a trusted, context-aware AI solution for IT service management (ITSM) and enterprise service management (ESM), grounded in an organization’s own knowledge, policies, procedures, and documentation. It helps employees find answers faster, improves service desk productivity, and scales service operations while maintaining governance and AI sovereignty. AI-assisted self-service lets users answer how-to questions, submit service requests, and complete guided automation across departments such as IT and HR. Service desk agents receive contextual information about incoming tickets, including AI-generated summaries and suggested solutions. Aviator can turn resolved tickets into knowledge articles with generated summaries, tags, and categorization, helping organizations expand self-service content. It also supports intelligent routing, solution recommendations, autonomous fulfillment, and knowledge creation.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Enterprises, knowledge management teams, information governance professionals, compliance and risk teams, investigators, IT departments, content managers, data teams, and organizations preparing distributed unstructured information for enterprise search, analytics, intelligent processes, and GenAI applications
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Audience
IT service teams, service desk agents, employees, and enterprise teams needing to automate service workflows, improve self-service, and make faster decisions
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationOpenText
Founded: 1991
Canada
www.opentext.com/products/knowledge-discovery
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Company InformationOpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai/service-management-aviator
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Alternatives |
AlternativesNo Alternatives
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Categories |
Categories |
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Integrations
Microsoft Azure
Supported
Microsoft SharePoint
Supported
Microsoft Teams
Supported
OpenText Aviator
Not Supported
OpenText Aviator Platform
Not Supported
OpenText Aviator Studio
Not Supported
OpenText DevOps Aviator
Not Supported
OpenText Experience Aviator
Not Supported
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Integrations
Microsoft Azure
Not Supported
Microsoft SharePoint
Not Supported
Microsoft Teams
Not Supported
OpenText Aviator
Supported
OpenText Aviator Platform
Supported
OpenText Aviator Studio
Supported
OpenText DevOps Aviator
Supported
OpenText Experience Aviator
Supported
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