OpenCMSAlkacon Software
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WebFirstRTI Software
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Related Products
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About
Our support options provide a convenient way to access the knowledge and experience of the team from Alkacon that is responsible for the OpenCms core development. Incident based support is available for customers with only a limited number of questions about OpenCms. Incident based support is available in pre-purchased packages of 10 incidents. For both premium and incident support offerings, our standard OpenCms support terms and conditions apply. Should your support requirements be different, we can also offer you an individual OpenCms consulting agreement. During the phone call, you can ask several OpenCms related questions, which our answering consultant will try to answer to the best of his abilities.
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
CMS backup solution for IT teams
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Audience
Companies searching for a solution to facilitate communication
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationAlkacon Software
Germany
www.alkacon.com
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Alternatives |
Alternatives |
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Categories |
Categories |
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Java CMS Features
Approval Process Control
Not Supported
Document Management
Not Supported
Indexing
Not Supported
Permission Management
Supported
Rich Text Editor
Supported
Rule Based Publishing
Supported
Search
Supported
SEO Management
Supported
Template Creation
Not Supported
Version Control
Supported
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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Integrations
Oxxus
Not Supported
iFinder
Not Supported
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