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About

Offering just shipping protection was so last year. Onward has changed the game with an all-encompassing solution for driving customer loyalty and profitable growth. We thrive when your business thrives. SaaS fees are out of control. Onward believes in providing top-tier services without the SaaS. Eliminate expenses that are ruining your bottom line. Say goodbye to re-shipping fees, return costs, and product guarantee expenses. Provide best-in-class post-purchase benefits at no cost to you. Your all-in-one solution for a world-class customer experience. Drive repeat purchases with credit and incentives that delight your customers & foster loyalty. Our white-glove installation team handles everything. An easy, custom, all-encompassing solution for driving customer loyalty and profitable growth. Customers are guided through an automated, easy self-serve claims flow leading to a resolution in under an hour.

About

ParcelWILL, formerly known as ParcelPanel, is CWILL’s post-purchase solution built specifically for Shopify DTC brands. It combines order tracking, returns and exchanges, and shipping protection into one seamless, branded experience. The platform helps merchants reduce WISMO support tickets, cut return costs, and retain more revenue after checkout. Branded tracking pages and proactive delivery updates keep customers informed while increasing repeat purchases. Its self-service returns portal encourages exchanges instead of refunds, protecting margins and reducing operational workload. Optional shipping protection safeguards orders against loss, damage, or delay, improving customer confidence and satisfaction. Trusted by over 50,000 Shopify brands, ParcelWILL turns post-purchase operations into a growth-driving engine.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies seeking a tool to provide best-in-class post-purchase benefits for their customers

Audience

Shopify DTC ecommerce brands seeking to reduce post-purchase support costs, retain more revenue from returns, and increase repeat purchases through branded order tracking and exchange-first workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$11 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Onward
United States
useonward.com

Company Information

CWILL
Founded: 2014
United States
www.cwill.com/parcelwill/

Alternatives

UpOrder

UpOrder

UpOrder by Pantastic

Alternatives

Categories

Categories

Integrations

Axis LMS
CJdropshipping
DSers
Dianxiaomi
EComposer
FedEx Ship Manager
Fera
GemPages
Intercom
Klaviyo
Loox
Omnisend
Ryviu
Sendcloud
ShipStation
Shopify Email
Stamped
UPS Ready
Yotpo
Zendesk

Integrations

Axis LMS
CJdropshipping
DSers
Dianxiaomi
EComposer
FedEx Ship Manager
Fera
GemPages
Intercom
Klaviyo
Loox
Omnisend
Ryviu
Sendcloud
ShipStation
Shopify Email
Stamped
UPS Ready
Yotpo
Zendesk
Claim Onward and update features and information
Claim Onward and update features and information
Claim ParcelWILL and update features and information
Claim ParcelWILL and update features and information