Audience
Companies seeking a tool to provide best-in-class post-purchase benefits for their customers
About Onward
Offering just shipping protection was so last year. Onward has changed the game with an all-encompassing solution for driving customer loyalty and profitable growth. We thrive when your business thrives. SaaS fees are out of control. Onward believes in providing top-tier services without the SaaS. Eliminate expenses that are ruining your bottom line. Say goodbye to re-shipping fees, return costs, and product guarantee expenses. Provide best-in-class post-purchase benefits at no cost to you. Your all-in-one solution for a world-class customer experience. Drive repeat purchases with credit and incentives that delight your customers & foster loyalty. Our white-glove installation team handles everything. An easy, custom, all-encompassing solution for driving customer loyalty and profitable growth. Customers are guided through an automated, easy self-serve claims flow leading to a resolution in under an hour.
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AfterShip
AfterShip is an AI-powered post-purchase platform designed to help eCommerce businesses improve customer experiences after checkout. The platform provides advanced order tracking, returns management, and delivery intelligence to keep customers informed throughout the shipping process. With integrations across more than 1,200 global carriers, AfterShip delivers accurate shipment updates and estimated delivery dates. Brands can create branded tracking pages and automated notifications that strengthen trust while reducing customer support inquiries. The platform also transforms returns into a revenue opportunity by encouraging exchanges and store credit instead of refunds. By turning post-purchase interactions into personalized experiences, AfterShip helps businesses increase repeat purchases and customer loyalty. Its data insights and reporting tools give brands visibility into post-checkout performance and customer behavior.
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CWILL
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UpOrder
Increase repeat sales with post-purchase emails that promote customer engagement and loyalty. Build meaningful customer relationships & drive new post-purchase sales. Go from basic email notifications to new post-purchase revenue opportunities by easily upgrading Shopify's 25+ transactional emails. Deliver fully branded and sales-optimized emails throughout the post-purchase journey and beyond. Incentivize customers with product recommendations based on recent purchases and dynamic discounts to spark urgency—no coding required. Supercharge customer loyalty with automated recovery and retention campaigns designed to convert one-time buyers into loyal customers. Discover which campaigns have the highest engagement and where you can improve with actionable insights into the performance of each email. Track the impact on sales volumes, measure repeat purchase rates, understand your ROI, and so much more.
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Onward
United States
useonward.com
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