Zoho One

Zoho One

Zoho
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About

OneBill is an end-to-end subscription management, billing, and revenue management platform that powers the entire customer lead-to-revenue generation experience. OneBill supports all types of billing models such as one-time billing, subscription billing, recurring billing, and usage-based billing. OneBill’s seamless integration with other enterprise systems such as carriers & service providers, payment gateways, accounting & admin, taxation, and CRM & ERP platforms is made possible with open APIs. The platform covers all aspects of a business from CPQ, automated order provisioning & activation, billing & invoicing, all the way to revenue reporting, customer subscription management, and channel partner commission management. OneBill has been helping SMBs, SMEs, and large enterprises to reduce billing errors, compliance risk and drive greater efficiency with an end-to-end billing and revenue management solution fully integrated with some of the world’s leading solutions.

About

Replace your patchwork of cloud applications, legacy tools, and paper-based processes with one operating system for your entire business. Zoho One gives you one integrated system to transform your business' disparate activities into a more connected and agile organization. Increase productivity across your business, deliver better customer experiences, and much more. Collect leads in one place, close deals quickly, create quotes and invoices, sign contracts digitally, get paid, and track every key metric along the way. Close deals, manage contracts and projects, track and bill for time and expenses, and keep on schedule and on budget. Centralize all your customer data, create segments, send targeted campaigns and surveys at the right time, and track performance with executive dashboards.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes interested in an end-to-end subscription management, billing, and revenue management platform

Audience

Companies that want a complete business management platform

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1500.00
Free Version Not Supported
Free Trial Not Supported

Pricing

$45.00/month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 5.0 / 5
design 4.5 / 5
support 4.9 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • We love OneBill for its scalability and features. OneBill is a sophisticated enough for our billing, invoicing, and taxation needs. We are using OneBill from last 2 years and its been a very smooth ride because of the great support. Our organization has been growing and we keep adding extra requirements and OneBill is keep delivering the features we need. It's a great feeling when we see how OneBill innovated with their product and delivered the unique features we required.
  • We were happy with our old billing system until we started working with multiple agents and partners. Then we started looking for a partner management system where we can manage multiple partners and pay commissions online. Fortunately, we were contacted by one of the OneBill's rep and had a product demo. We immediately loved OneBill's N-tier partner management and real-time commissioning but we were a little skeptical to move our entire billing operations to OneBill. Finally, we took a decision to move our entire billing operations to OneBill where we can handle everything under one system. It's been 4 years and we never regretted our decision. One of the best products I have ever used and the awesome support team who is always there for us.
  • VoIP billing is very different from normal billing with all its complexities and it's hard to find the better billing solution. We came across OneBill when we saw most of competitors are already on it. We immediately had a demo session with OneBill team and moved our billing to them. We impressed by their exceptional usage rating system and CDR processing. Our on-boarding went smooth and all data migrated successfully. We are happy that OneBill is handling all our billing, invoicing, rating, CDR processing, taxation, and partner management operations.
  • We are using OneBill for more than 2 years now. Their CPQ module is neat and configuring the taxation is seamless. We are fond of OneBill because we can scale our billing operations at anytime. Though we are currently using OneBill for our subscription management, billing, and taxation, however we can add extra capabilities and features at any time. Their customer support is quick and responsive for our tickets. Also, they clearly understanding our problems and fixing them immediately.
  • We are using OneBill for creating products and selling them with different seasonal pricing. OneBill helped us to save a lot of time by bringing all the feature we want to sell our products to different regions with different pricing options. It saved us a lot of time by streamlining our billing.

Cons

  • Our company has been growing with OneBill from last two years. For that, we are very attached to them. But I would suggest that OneBill can become the industry leader if it could be a little easier to implement.
  • Setting up complex commissioning incentives for sales agents takes a bit of time.
  • Never faced any major issues with OneBill though, however we always need to request OneBill team for custom reports. It would be more helpful if they can give users to download any custom reports we want.
  • OneBill is already packed with a lot of features and they keep adding more and more. I understand that all these features are helpful to solve more complex problems for the industries like UCaaS, IoT, etc. But for a simple online magazine, all these features make the implementation a little complicated.
  • We have not faced any problems yet. OneBill seems to have a lot of features for the complex business operations. But we only use a couple of features and we have no problems with them so far.

Pros & Cons from Real Users

Pros

  • One of the biggest advantages of Zoho One is the sheer breadth of applications included under a single subscription. Having access to CRM, Books, Projects, Desk, Marketing Automation, Cliq, People, Sign and many other integrated apps allows businesses to reduce reliance on multiple third-party platforms and subscriptions. The native integrations between apps are a major benefit and help create efficient workflows across sales, marketing, finance, support and operations.
  • Zoho One prioritizes sales management from a single platform, promoting the entire commercial area through different tools: We can focus on our business funnel directly, paying attention to every detail. Marketing automation is perfect for avoiding manual work and making the entire process much faster, speeding up various activities in a totally efficient way. With the CRM system we have been able to promote business growth, connecting much more closely with each person involved with our services, with which we directly take part in how our clients interact with our product and we deal with it by promoting a better relationship with each one. from them. We can manage the entire productive area from Zoho One, reviewing the sales books, inventories, suppliers, payments and invoicing, viewing different receipts and commercial exchanges in a single line without having to search on different platforms, because everything will be organized there, it provides in addition, excellent tools to work everything directly from the platform, encompassing different actions in a single one, which undoubtedly contributes to our workflow. In addition to this, we wanted a platform that would help us with the management and organization of our work team, this platform has been the main reason that we have managed to get our team to work in a coordinated manner, having an optimal workspace adjusted to our needs. labor requirements. Overall, it is an easy tool to handle, its options are the necessary ones, and the interface is quite solid, together with this, the reports are complete and offer exactly what we need to see, specifying each point through dynamic diagrams. Another important point is the export of data, we automate the sending of weekly reports to our emails and in this way, we have obtained a complete study of all the work that we constantly carry out on the platform.
  • Zoho One provides high value for any business at an affordable price. It provides a decent alternative to each of Google and Microsoft's office productivity products. The great privacy features and customer service improve upon an already impressive suite.
  • Set of 40+ powerful Zoho apps Great data privacy - No tracking Supports Mobile apps Affordable pricing Great support 30 day free trial
  • Zoho One is a bundled form of all Zoho services. All services of Zoho are integrated with each other. It gives all in one solution for business needs. Customer Support gives very quick response.

Cons

  • That said, Zoho One does come with a learning curve. Because there are so many applications and configuration options, implementation and optimisation can take time, especially for businesses without internal technical knowledge or an experienced Zoho partner. Some apps feel more polished and mature than others, and certain advanced integrations or automations may require custom development or Zoho Creator to achieve the desired outcome.
  • I wish I could have better and bigger integrations to share my business development reports, this way I could store them in a much safer place instead of having them emailed and then to another platform. Since the time I've been using Zoho this has been the best update, and with the passing of the updates the support team has improved their customer service a lot more. The price packages are very well encompassed, but they could have new and better prices that allow offering variety to new companies, and they can access this platform that does everything and in everything. It would be ideal to be able to access Zoho without an internet connection, an idea that has arisen is the need to advance work in budget loads or organization of work in a non-online way, but it does not give this option, it would be ideal to be able to do it and then Charge when you have internet connection. This function would give us room and space to take much more advantage of our work time outside the office and advance pending issues on the platform. Although Zoho offers this new interface with a new and detailed look at all the CRM marketing and management functions, it can become too complex to manage the tasks to be done, without a doubt it is what we needed, to converge all the dynamics in one, but it could adjust to a lighter experience, with this platform the work is not very fluid and quite dense, we have to take a lot of time to dedicate to the platform and that everything goes as we wish, it takes time to adapt to how abrasive it can be to handle so many things in one but I think that so far we have been achieving very well.
  • We cannot ask any more from Zoho at this point. Even though a few apps are not at par with the top most competition Zoho One is a respectable office suite with plenty of great apps.
  • It's an entirely new ecosystem and for new users it may take for transition from G Suite or Office 365.
  • Many tools are of no use for me but I need to pay because of the bundle limitation.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

OneBill
Founded: 2009
United States
www.onebillsoftware.com

Company Information

Zoho
Founded: 1996
India
www.zoho.com/one/

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Categories

Categories

Order-to-Cash Supported

Billing and Invoicing Features

Billing Portal Supported
Contact Database Supported
Contingency Billing Supported
Customer Portal Supported
Customizable Invoices Supported
Dunning Management Supported
Hourly Billing Supported
Invoice History Supported
Mobile Payments Supported
Multi-Currency Supported
Online Invoicing Supported
Online Payments Supported
Payment Processing Supported
Project Billing Supported
Recurring/Subscription Billing Supported
Service Ticket Billing Supported
Tax Calculator Supported

Billing and Provisioning Features

Billing & Invoicing Supported
Carrier Access Billing Supported
Contract Management Supported
Customer Accounts Supported
Customizable Billing Supported
Flexible Rate Tables Supported
Internet Supported
Order Management Supported
Post-Paid Systems Supported
Pre-Paid Systems Supported
Provisioning Supported
Rating Supported
Self Service Portal Supported
Service Order System Supported
VoIP Supported

CPQ Features

2D Drawing Not Supported
3D Modeling Not Supported
Approval Workflow Supported
eCommerce Supported
Guided Selling Not Supported
Product Configurator Supported
Proposal Generation Supported
Quotes / Estimates Supported
Renewal Management Supported
Self Service Portal Supported

Commission Features

Affiliate Management Supported
Agency Commission Supported
Commission Calculations Supported
Commission Scheduling Supported
Commission Tracking Supported
Compliance Management Supported
Flat Commissions Supported
Incentive Programs Supported
Multi-Tiered Commissions Supported
Percentage Commissions Supported
Sliding Scale Commissions Supported
Split Commissions Supported

Membership Management Features

Application Management Supported
Automatic Renewals Supported
Committee Management Not Supported
Dues Management Supported
Email Marketing Not Supported
Event Management Not Supported
Member Directory Not Supported
Member Portal Supported
Member Types Supported
Membership Database Supported
Nonprofit Membership Not Supported
Payment Processing Supported
Website Management Supported

Order Management Features

Back Order Management Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Supported
Shipping Management Supported
Special Order Management Supported

Payment Processing Features

ACH Check Transactions Supported
Bitcoin Compatible Not Supported
Debit Card Support Supported
Gift Card Management Supported
Mobile Payments Not Supported
Online Payments Supported
POS Transactions Not Supported
Receipt Printing Supported
Recurring Billing Supported
Signature Capture Supported

Recurring Billing Features

Customer Portal Supported
Deferred Billing Supported
Discount Management Supported
Dunning Management Supported
Invoice History Supported
Multi-Currency Supported
Multi-Period Recurring Billing Supported
Payment Processing Supported
Recurring Donations Supported
Subscription Billing Supported

Revenue Management Features

Competitor Analysis Not Supported
Dynamic Pricing Supported
For Airlines Not Supported
For Hospitality Industry Supported
Forecasting Not Supported
Inventory Control Supported
Price Optimization Supported
Recommendation Engine Supported
Yield Management Not Supported

Subscription Management Features

Cancellation Management Supported
Discount / Coupon Management Supported
Dunning Management Supported
Enrollment Management Supported
Product Catalog Supported
Recurring Billing Supported
Revenue Recognition Supported
Revenue Recovery Tools Supported
Self Service Portal Supported
Subscription Plan Management Supported
Tax Management Supported
Trial Management Supported
Usage Tracking/Analytics Supported

Business Management Features

Billing & Invoicing Supported
CRM Supported
Employee Management Supported
Financial Management Supported
Inventory Management Supported
Marketing Management Supported
Order Management Not Supported
Point of Sale (POS) Not Supported
Project Management Not Supported
Purchasing Supported
Scheduling Not Supported
Time & Expense Tracking Supported
Training Management Supported
Vendor Management Supported

Integrations

Salesforce Supported
Adobe Marketo Engage Not Supported
Authorize.Net Supported
Avalara Supported
Axis LMS Supported
BambooHR Not Supported
Datadog Not Supported
DocuSend Supported
FedEx Ship Manager Supported
GoTo Meeting Not Supported
Knowlarity Not Supported
Lucidchart Not Supported
ManageEngine Mobile Device Manager Plus Not Supported
Nekton.ai Supported
Pipedrive Not Supported
SolarWinds Service Desk Not Supported
Stripe Supported
Tableau Not Supported
Zapier Supported
Zendesk Not Supported

Integrations

Salesforce Supported
Adobe Marketo Engage Supported
Authorize.Net Not Supported
Avalara Not Supported
Axis LMS Not Supported
BambooHR Supported
Datadog Supported
DocuSend Not Supported
FedEx Ship Manager Not Supported
GoTo Meeting Supported
Knowlarity Supported
Lucidchart Supported
ManageEngine Mobile Device Manager Plus Supported
Nekton.ai Not Supported
Pipedrive Supported
SolarWinds Service Desk Supported
Stripe Not Supported
Tableau Supported
Zapier Not Supported
Zendesk Supported
Claim OneBill and update features and information
Claim OneBill and update features and information
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