SnapComms

SnapComms

SnapComms, an Everbridge company
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About

OnPage is an incident alert management system with a secure smartphone app, enabling response teams to get the most out of their digital technology investments. Physicians and IT teams use OnPage’s rock-solid escalation features, on-call capabilities and persistent notifications to ensure that critical alerts are never missed. Whether to minimize IT infrastructure downtime or to reduce incident response time for healthcare providers, organizations trust OnPage for all their critical notification needs. Discover how OnPage incident alert management enhances critical communications for industries including, healthcare, IT support, managed services, manufacturing and more! OnPage’s incident alert management platform ensures that critical alerts are always received by the right responders at the right time. Know the status of the message with full time-stamped audit trails and message logs.

About

SnapComms is an Everbridge Company - The only end to end critical event management and employee communication solution in the world. Designed with all workplaces in mind, our software bypasses email to inform and engage every employee. Dynamic, visual tools get 100% message readership over desktop, digital display, and mobile, whether staff are working from home or the workplace. Customizable features ensure staff see your messages at the right time, every time. Discover our suite of communication channels: alerts, tickers, screensavers, surveys, quizzes, newsletter, lock screen, wallpapers, emergency notifications, and digital signage. Pricing starts from 100+ staff.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

IT professionals and IT teams, Healthcare teams

Audience

Organizations interested in a multi-channel communications platform to reach and engage employees on desktop, mobile and digital signage

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$13.99 per user per month
Charged quarterly or annually. Starts at $16.99 for quarterly subscription plan.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.2 / 5
ease 5.0 / 5
features 4.2 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Wide range of monitoring checks: Uptime, SSL, performance etc. Flexible notification rules customized for alert sensitivity. Useful historical logs to analyze site issues. Easy to setup with minimal website integration.

Cons

  • Interface feels outdated compared to modern solutions. Maximum 25 sites can be monitored on basic plan. Lacks real user experience & browser testing capabilities.

Pros & Cons from Real Users

Pros

  • Ease of use. A good way to communicate with employees with the computer. The metrics inside the tool. The content folder makes it easy to use.
  • Easy to send information, templates that help organize what you want to communicate. It speeds up the time used to send the interested parties.
  • Our facility has undertaken a huge EHR Upgrade, which impacts every employee - this is a great way to reach everyone with updates. Our marketing department has started using the system to send out updates for upcoming events - my department uses the program to share updates and our nursing department uses it for Nursing Education. In a recent sudden downtime of systems-I used SnapComms to alert areas of downtime needs.
  • Great pop-up and screensaver options with personalization to your company colors and logos. The special holiday popups are always a nice change of pace as well.

Cons

  • Ticker. Sometimes miss messages and don't pop back up again.
  • It takes time to update on computers. Some functions can be improved to show more information, for example, polls.
  • We have experienced no issues with using the product, it's very easy to train staff to update their sub-departments.
  • Needs more holiday popups and maybe more ala cart options or the ability to build your own package.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

OnPage
Founded: 2011
United States
www.onpage.com

Company Information

SnapComms, an Everbridge company
Founded: 2002
United States
www.snapcomms.com

Alternatives

Alternatives

Channels

Channels

Telelogos
Klaxon

Klaxon

Klaxon Technologies
SIGNL4

SIGNL4

Derdack

Categories

Categories

Emergency Notification Features

Contact Management Supported
Geo Targeting Not Supported
Mass Notifications Supported
Scenario Planning Not Supported
Templates Supported
Two-Way Communication Supported

IT Alerting Features

Alert Noise Reduction Supported
Alert Routing Supported
Dynamic Notifications Supported
Enriched Incident Context Supported
Escalation Policies Supported
Incident History Audit Supported
Multi-User Alerting Supported
Multiple Alert Types Supported
On-Call Management Supported
Rich HTML Email Notifications Supported

Employee Communication Tools Features

Activity / News Feed Supported
Audio / Video Conferencing Not Supported
Blogs Not Supported
Chat / Messaging Not Supported
Employee Directory Not Supported
Event Calendar Supported
File Sharing Not Supported
Knowledge Management Not Supported
Newsletter Management Supported
Surveys & Feedback Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Not Supported
Email Management Not Supported
Employee Directory Not Supported
Event Calendar Supported
Newsletter Management Supported
Photo Gallery Not Supported
Social Sharing Not Supported
Survey Management Supported
Telephony Not Supported
Video Chat Not Supported
Voice Chat Not Supported

Integrations

Autotask PSA Supported
ConnectWise Automate Supported
Datadog Supported
Datto Workplace Supported
Kaseya BMS Supported
Microsoft Teams Supported
Salesforce Supported
ServiceNow Supported
Slack Supported
Zendesk Supported

Integrations

Autotask PSA Not Supported
ConnectWise Automate Not Supported
Datadog Not Supported
Datto Workplace Not Supported
Kaseya BMS Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Slack Not Supported
Zendesk Not Supported
Claim OnPage and update features and information
Claim OnPage and update features and information
Claim SnapComms and update features and information
Claim SnapComms and update features and information