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About

Highly targeted customer surveys help you engage with your customers and improve your business. Surveys help you understand customers better than ever while providing you with the feedback you need for constant improvement. Learn how happy employees are with your business through the use of surveys to help retain them and to guide you on how to improve the customer service they provide. Before investing your money into development, make sure you really know what your customers want by collecting marketing research with surveys. Get feedback from attendees to plan successful, seamless events that get better and better over time. Know how your customers feel about your company and the team members they interact with. Get feedback from attendees to plan successful, seamless events that get better and better over time. Learn how happy your employees are and what you can do to retain and engage them better.

About

Our platform helps organizations understand their employees, keep them engaged, and drive everyone toward better performance. At &frankly we want you to feel empowered to take action. We have built a strong engagement model on top of the latest scientific research in employee engagement and organizational behavior. We have built a system that is easy to start and even easier to act upon. Make your employees a strong and engaged force to develop the company. Gain real-time insights into how your organization is feeling with clear KPIs that can be correlated with other relevant business data. Take an overall perspective and monitor how the organization as a whole is feeling and developing. Give the managers the support they need to lead their teams effectively in line with business objectives. Simply take the pulse of your team and work on the challenges you're facing. Trigger behavior you would like to see more of in the team and feel the difference when engagement increases.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Employee engagement platform for companies

Audience

Employee engagement platform for companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
Free Version Not Supported
Free Trial Supported

Pricing

€3 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Clear, intuitive user interface and easy set-up. Loaded with many features for measuring employee engagement and morale. Useful and well-designed mobile app. Good pricing provides value to enterprises of all sizes. Helpful and responsive customer support.

Cons

  • I haven’t run into any issues with this software yet.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Nextiva
Founded: 2008
United States
www.nextiva.com/products/customer-survey-software.html

Company Information

&frankly
Founded: 2014
Sweden
www.andfrankly.com/en

Alternatives

Alternatives

SurveyOL

SurveyOL

SurveyOL.com

Categories

Employee Survey Supported
Market Research Supported
Polling Supported
Survey Supported

Categories

Employee Engagement Features

Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Market Research Features

Benchmarking Not Supported
Compensation Management Not Supported
Data Management Not Supported
Email / Online Not Supported
Face-to-Face Not Supported
Panel Management Not Supported
Paper-Based Not Supported
Phone-Based Not Supported
Sample Management Supported
Statistical Analysis Not Supported
Survey Management Supported

Polling Features

Data Analysis Tools Supported
Email Distribution Supported
Feedback Collection Supported
Live Results Tracking Supported
Multiple Question Types Supported
Online Polling Supported
Phone Polling Not Supported
Presentation Tools Not Supported
Q & A Not Supported
Skip Logic Supported
SMS Polling Not Supported
Supports Audio / Images / Video Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Not Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Not Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

Employee Engagement Features

Benchmarking Supported
Cultural Alignment Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Not Supported
Goal Management Not Supported
Health & Wellness Programs Supported
Performance Management Not Supported
Pulse Surveys Supported

Integrations

Sympa Not Supported

Integrations

Sympa Supported
Claim Nextiva Survey and update features and information
Claim Nextiva Survey and update features and information
Claim &frankly and update features and information
Claim &frankly and update features and information