NextGen FSM

NextGen FSM

OverIT
+
+

Related Products

  • Resco Field Service+
    4 Ratings
    Visit Website
  • Resco Mobile App Development Toolkit
    2 Ratings
    Visit Website
  • Visual Planning
    90 Ratings
    Visit Website
  • HCSS
    370 Ratings
    Visit Website
  • Resco Inspections+
    67 Ratings
    Visit Website
  • ALMobile
    29 Ratings
    Visit Website
  • STACK
    1,421 Ratings
    Visit Website
  • Resco Field Sales+
    12 Ratings
    Visit Website
  • TRACTIAN
    137 Ratings
    Visit Website
  • WERX
    35 Ratings
    Visit Website

About

The OverIT NextGen Platform is a field service management (FSM) software solution designed to digitize and optimize mission-critical operations for industries that manage linear assets such as utilities, energy providers, telecommunications, oil & gas, and transportation networks, offering integrated modules for field service management, field collaboration, and geographic information system capabilities that unify back-office planning with frontline execution in a single platform. It supports advanced scheduling and smart dispatching with machine learning-driven optimization, mobile workforce management with offline capabilities, robust GIS for real-time geospatial data access and decision-making, and operational asset maintenance, including predictive and IoT-driven workflows, reducing inefficiencies in field work and improving first-time fix rates.

About

Agentforce Field Service is an AI-powered field operations platform designed to help organizations deliver faster, more proactive on-site service. It connects customer, asset, and workforce data into one unified system to improve uptime and drive new revenue opportunities. With autonomous and proactive scheduling, Agentforce handles appointment booking, rescheduling, and maintenance planning across multiple channels. The offline-first mobile app equips technicians with real-time job data, voice dictation, and customizable tools to complete work efficiently from anywhere. Dispatchers gain a centralized console to optimize workforce allocation, manage territories, and coordinate employees, contractors, and even robotic resources. Asset Service Lifecycle Management enables teams to shift from reactive repairs to predictive maintenance using connected asset insights.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Operations and field service managers in utilities, energy, oil and gas, telco, and transportation who need a digital platform to plan, coordinate, and optimize mission-critical field operations

Audience

Agentforce Field Service is designed for field service organizations, operations leaders, and enterprise service teams seeking to automate scheduling, optimize workforce productivity, and deliver proactive, AI-powered on-site service experiences

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$75.00 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OverIT
Founded: 2000
Italy
www.overit.ai/platform/

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/service/field-service-management/

Alternatives

Alternatives

GeoOp

GeoOp

Geo

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch Features

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Integrations

Adobe Real-Time CDP
Augmentir
Collate
Fin
Flosum
Metazoa Monarch
Neuron7
Salesforce
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
VSight Workflow

Integrations

Adobe Real-Time CDP
Augmentir
Collate
Fin
Flosum
Metazoa Monarch
Neuron7
Salesforce
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
VSight Workflow
Claim NextGen FSM and update features and information
Claim NextGen FSM and update features and information
Claim Salesforce Agentforce Field Service and update features and information
Claim Salesforce Agentforce Field Service and update features and information