NetResults Tracker vs. ResolveEasy Comparison


NetResults Tracker NetResults	ResolveEasy Cloobot Techlabs	+	+
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About NetResults® Corporation develops and markets NetResults Tracker™, a powerful and easy-to-use web-based collaboration software tool that helps companies more effectively track, manage and resolve a wide variety of business issues. NetResults Tracker can be used for bug tracking, defect tracking, issue tracking, problem tracking, change management, workflow management, process management, help desk, knowledge base, and automated support portal. A web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. NetResults Tracker Standard Edition with additional collaboration features such as alerts and escalation, discussion threads, etc. Our customers are from a broad base of industries, including broadcasting, consulting, entertainment, financial, government, hardware, health care, manufacturing, pharmaceutical, retail, software, system integration, telecommunication, transportation, and utility.	About ResolveEasy by Cloobot Techlabs is a powerful help desk solution simplifying customer service and internal issue resolution. It offers multi-channel communication, real-time performance tracking, and task automation. ResolveEasy enhances productivity via workflow optimization, whereas integrations and customizable features ensure a tailored fit for business needs. It excels with direct customer communication through ChatGPT backed WhatsApp and real-time reporting. All this can be done with the ease of WhatsApp. With a collaborative task management, and adaptability to existing apps, ResolveEasy empowers teams for efficient operations and top-notch support. ResolveEasy is a fully customization solution that can be tailored as per the unique business needs. ResolveEasy is utilized by businesses of various sizes and industries. It caters to both customer service teams and internal support units, offering streamlined communication, real-time performance insights, and task management.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Supported
Audience Companies seeking a solution to effectively track, manage and resolve a wide variety of business issues	Audience Construction, Infrastructure, Real-Estate, Healthcare, Manufacturing
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9 per month Free Version Not Supported Free Trial Not Supported	Pricing $10/per user/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros * Streamlines support processes, automates routine tasks and offers real-time performance reporting * Frees up the team's time, allowing them to focus on more important and complex issues * With multi-channel communication, quick response times, and the ability to collect valuable feedback and ratings * Easy collaboration enables the team to work together seamlessly, share information, delegate tasks, and stay organized. * Extensive customization options, allowing you to tailor the software to your specific business needs * WhatsApp enables direct communication and facilitates quick and efficient support Cons Implementing a new help desk management system may require some time for your team to adapt and learn the platform
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information NetResults www.netresultscorp.com	Company Information Cloobot Techlabs Founded: 2020 India www.cloobot.ai/resolveeasy
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Categories Bug Tracking Supported Collaboration Supported Help Desk Supported Issue Tracking Supported	Categories Help Desk Supported
Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Show More Features Bug Tracking Features Backlog Management Not Supported Filtering Not Supported Issue Tracking Supported Release Management Not Supported Task Management Supported Ticket Management Not Supported Workflow Management Supported Collaboration Features Brainstorming Not Supported Calendar Management Supported Chat / Messaging Not Supported Contact Management Supported Content Management Not Supported Document Management Supported Project Management Not Supported Real Time Editing Supported Task Management Supported Version Control Supported Video Conferencing Supported Issue Tracking Features Assignment Management Supported Dashboard Not Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Not Supported Scheduling Not Supported Task Management Supported	Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations Zoho Analytics Not Supported	Integrations Zoho Analytics Supported View All 1 Integration
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