Neon CRM

Neon CRM

Neon One
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About

Designed specifically for nonprofit organizations and membership associations, Neon CRM is a constituent management platform that offers a comprehensive view of supporters and members, which allows you to engage more meaningfully and bring in more revenue. With Neon CRM you can easily manage fundraising campaigns, events, communications, and more, while gaining valuable insights into your organization through intuitive reporting and administrative tools. Create an enhanced and memorable generosity experience with unlimited forms and templates, popular payment methods, and personalized emails. Streamline your organization's processes by automating email marketing, workflows, volunteer management, and payment processing, so that you can spend less time on administrative tasks, and focus more on driving your mission forward.

About

During times that have forced programs to cancel face to face fundraisers, we have been able to launch safely. eTeamSponsor is first and foremost concerned with the health and safety of the student-athletes. We understand that member institutions and their programs still have financial needs. Our virtual fundraising platform allows student-athletes to be in the safety of their own homes, while still generating tremendous success. Your branded & personalized campaign page with video tells your story. Youโ€™ll connect a community of supporters who give with confidence and share your cause with ease. Your campaign reach becomes exponential through text messaging. Maximize your campaignsโ€™ exposure through the most often used method to communicate today. More than half of those who engage with your program via social media will donate. Broadcast your campaign easily through Facebook, Twitter, LinkedIn and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Nonprofit Organizations and Membership Associations

Audience

Virtual fundraiser organizations in search of a fundraising platform to maximize their campaignsโ€™ exposure

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Based on annual revenue.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.6 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.3 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • * Neon's sales team was informative, approachable, and patient. They have been transparent about the capabilities and limitations of their system and knowledgeable about how they imagined our needs could map onto their existing products. * Speaking of transparency, I appreciated that the fee structure was right there on the website. As a nonprofit, we didn't want to spend time on pitches that were out of our price point. * The onboarding process has been clear and well-thought-through. * The user interface of the system itself is very intuitive and clean. Their ready-to-go modules for Membership, Event Management, and Online Store are about 75% already set up how we need them to be, and there's enough autonomy built in to allow for a lot of customization. * The price is right! * We do a lot of asynchronous work with volunteers across the country, and the live reporting feature will help considerably with data sharing and version control.
  • I have used several CRM databases. I prefer Neon over all of the others. It is intuitive, user-friendly, simple and yet comprehensive. Tech support responds quickly through email. I also like having robust add-on options, including text-to-give.
  • I love the ability to customize the system to suit what you need. The workflow automations and connection to Quickbooks was what sold me on this CRM, and it's been better than I could have imagined.
  • When we made the switch to Neon, we had looked at a wide array of other options, but Neon was--and still is-- the clear winner for our organization. It's a comprehensive platform, one that hits nearly all the marks. The ability to integrate with QuickBooks was key as was the ease of linking online donations, we also liked the ability to customize the dashboard for each person, and so on. To me, it's very user friendly -- if you've had experience in another database, you should get the feel of it pretty quickly. But then, I'm a tactile learner, so the more I had my hands in the database the easier it became to use it. If that's not your style, don't worry, help is always available (there are tons of tutorials to take advantage of if you need them) and there's Neon One Academy, which is a rich repository of short courses you can take to help you gain broader knowledge of the program and use it to its full potential. Customer support is excellent, they're very responsive. I will say that I think it's probably best suited for small to medium development shops.
  • We were very excited to see an update of the membership forms and hope it will help simplify things on the front end for our older users. The reduced clunky-ness of that form as well as the emails (which still need fine tuning) is very encouraging for the future front and backend usability of the product. We don't use many of the additional resources of the NeonOne family but appreciate the integration opportunities should we come to need them in future.

Cons

  • Really nothing to actively dislike so far. There are a few things we're used to in our prior system for which Neon does not have functionality - we track our members by X variable, while their system is set up to track by Y variable, for instance. It will take some getting used to.
  • I would like to be able to add two mailing addresses and two email addresses for an account. Currently you can only do one for each. I also would like more easy-to-use tutorials rather than working through the Neon One Academy.
  • I wish there was a usable mobile app, as I find I need to edit records on the go.
  • Neon is not a panacea for all situations and what works well for some may not work for others. For example, it can automate the acknowledgement process, however that was not the case for us. We still must do our letters manually, but this is primarily due to the way they are formatted. If that ever changes then that's a feature we'd certainly incorporate. For now, it's not a hurdle we can overcome. Building and running queries at times can be challenging/frustrating; it's not always an intuitive process and as fundraisers we need to know the data we're pulling is correct. The other pain point for me is that Neon does not integrate with auction software such as OneCause and that's a bit of a headache because the information must be entered manually; hopefully that's something that can be worked on in the future.
  • Can't manage entirety of store product information from one screen (detail, inventory, etc), nor can you link a product to a user as writer/publisher, nor can you track when inventory is added. Material tracking doesn't have a report that includes notes so that must be tracked separately. The tribute donation tracking, reporting, and account connection could use improvement.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Neon One
Founded: 2004
United States
neonone.com

Company Information

eTeamSponsor
Founded: 2010
United States
www.eteamsponsor.com

Alternatives

Alternatives

Snap! Raise

Snap! Raise

Snap! Mobile
Bloomerang CRM

Bloomerang CRM

Bloomerang

Categories

Categories

Donation Management Features

Campaign Management
Donation Tracking
Donor Database
Event Management
Gift Management
Grant Management
In-Kind Donations
Matching Donations
Mobile Donations
Online Donations
Pledge Management
Receipts / Statements
Recurring Donations
Volunteer Management

Fundraising Features

Alumni Management
Auction Management
Campaign Management
Contribution Tracking
CRM
Donor Management
Event Management
Gift Matching Management
Grant Management
Membership Management
Mobile Giving
Payment Processing
Pledge Management
Prospect Management
Raffles / Lotteries
Recurring Giving
Volunteer Management

Association Management Features

Chapter Management
Committee Management
Dues Management
Election Management
Email Marketing
Event Management
Financial Management
Fundraising Management
Jobs Board
Member Communities
Member Directory
Member Portal
Membership Management
Website Management

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Email Marketing Features

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Event Management Features

Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties

Event Marketing Features

Audience Segmentation
Campaign Management
Email Marketing
Event Calendar
Landing Pages / Web Forms
Location-Based Marketing
Reporting/Analytics
Social Media Promotion
Surveys & Feedback
Website Management

Grant Management Features

Compliance Management
Contract Management
Grant Application Management
Grant Award Tracking
Grant Opportunity Search
Self-Registration

Membership Management Features

Application Management
Automatic Renewals
Committee Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Member Types
Membership Database
Nonprofit Membership
Payment Processing
Website Management

Nonprofit Features

Accounting
Committee Management
Donor Management
Dues Management
Event Management
Fundraising Management
Member Database
Membership Management
Social Media Management
Volunteer Management

Volunteer Management Features

Attendance Management
Calendar Management
Event Management
Group Management
Member Directory
Membership Management
Recognition Management
Registration Management
Scheduling
Self Service Portal
Training Management
Volunteer Profiles

Integrations

ClickBid
Constant Contact
Cuseum
DonorDrive
Eventbrite
Fundraise Up
Higher Logic Thrive
LinkedIn
Mailchimp
Neon Fundraise
PayPal
QuickBooks Online
QuickBooks Online Advanced
The Giving Block
TntWare DonorHub
Ujoin
Volunteer Matrix
Wufoo
Zapier
iwave

Integrations

ClickBid
Constant Contact
Cuseum
DonorDrive
Eventbrite
Fundraise Up
Higher Logic Thrive
LinkedIn
Mailchimp
Neon Fundraise
PayPal
QuickBooks Online
QuickBooks Online Advanced
The Giving Block
TntWare DonorHub
Ujoin
Volunteer Matrix
Wufoo
Zapier
iwave
Claim Neon CRM and update features and information
Claim Neon CRM and update features and information
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Claim eTeamSponsor and update features and information