Neon CRM

Neon CRM

Neon One
+
+

Related Products

  • GiveLife365
    11 Ratings
    Visit Website
  • DonorPerfect Fundraising Growth Platform
    2,401 Ratings
    Visit Website
  • Eventgroove
    13 Ratings
    Visit Website
  • InfoFlo
    196 Ratings
    Visit Website
  • Member365
    48 Ratings
    Visit Website
  • NewOrg
    125 Ratings
    Visit Website
  • eMembership for Labor Unions
    19 Ratings
    Visit Website
  • ActiveCampaign
    17,400 Ratings
    Visit Website
  • WinningBidder.com
    165 Ratings
    Visit Website
  • Jotform
    9,009 Ratings
    Visit Website

About

Designed specifically for nonprofit organizations and membership associations, Neon CRM is a constituent management platform that offers a comprehensive view of supporters and members, which allows you to engage more meaningfully and bring in more revenue. With Neon CRM you can easily manage fundraising campaigns, events, communications, and more, while gaining valuable insights into your organization through intuitive reporting and administrative tools. Create an enhanced and memorable generosity experience with unlimited forms and templates, popular payment methods, and personalized emails. Streamline your organization's processes by automating email marketing, workflows, volunteer management, and payment processing, so that you can spend less time on administrative tasks, and focus more on driving your mission forward.

About

Raklet is an all-in-one membership management software to grow your organization. Build, grow and monetize your audience through memberships, newsletters and other digital tools. Import your contacts easily and create custom fields. Automate your messages through different channels. Collect one-off or recurring payments. Automate reminders & invoices. Be there for your people whenever they need you, wherever they are. With our mobile app for iOS & Android, you can engage your members on the go or let us develop a branded mobile app just for you. Engage with your audience through different channels like events, private messages, newsletters, and much more. Create your own digital membership cards to check in at the door, and help your members feel more engaged. Use our Zoom integration for online events to track attendees. Raklet's membership management tools enable you to run your organization from a single platform.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Nonprofit Organizations and Membership Associations

Audience

Brands interested in an all-in-one platform to grow their audience, community, and business

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Based on annual revenue.
Free Version Not Supported
Free Trial Not Supported

Pricing

Free
Get started for free. Upgrade your plan as you need more features. Paid add-ons are also available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.6 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.3 / 5
support 4.5 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.7 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • * Neon's sales team was informative, approachable, and patient. They have been transparent about the capabilities and limitations of their system and knowledgeable about how they imagined our needs could map onto their existing products. * Speaking of transparency, I appreciated that the fee structure was right there on the website. As a nonprofit, we didn't want to spend time on pitches that were out of our price point. * The onboarding process has been clear and well-thought-through. * The user interface of the system itself is very intuitive and clean. Their ready-to-go modules for Membership, Event Management, and Online Store are about 75% already set up how we need them to be, and there's enough autonomy built in to allow for a lot of customization. * The price is right! * We do a lot of asynchronous work with volunteers across the country, and the live reporting feature will help considerably with data sharing and version control.
  • I have used several CRM databases. I prefer Neon over all of the others. It is intuitive, user-friendly, simple and yet comprehensive. Tech support responds quickly through email. I also like having robust add-on options, including text-to-give.
  • I love the ability to customize the system to suit what you need. The workflow automations and connection to Quickbooks was what sold me on this CRM, and it's been better than I could have imagined.
  • When we made the switch to Neon, we had looked at a wide array of other options, but Neon was--and still is-- the clear winner for our organization. It's a comprehensive platform, one that hits nearly all the marks. The ability to integrate with QuickBooks was key as was the ease of linking online donations, we also liked the ability to customize the dashboard for each person, and so on. To me, it's very user friendly -- if you've had experience in another database, you should get the feel of it pretty quickly. But then, I'm a tactile learner, so the more I had my hands in the database the easier it became to use it. If that's not your style, don't worry, help is always available (there are tons of tutorials to take advantage of if you need them) and there's Neon One Academy, which is a rich repository of short courses you can take to help you gain broader knowledge of the program and use it to its full potential. Customer support is excellent, they're very responsive. I will say that I think it's probably best suited for small to medium development shops.
  • We were very excited to see an update of the membership forms and hope it will help simplify things on the front end for our older users. The reduced clunky-ness of that form as well as the emails (which still need fine tuning) is very encouraging for the future front and backend usability of the product. We don't use many of the additional resources of the NeonOne family but appreciate the integration opportunities should we come to need them in future.

Cons

  • Really nothing to actively dislike so far. There are a few things we're used to in our prior system for which Neon does not have functionality - we track our members by X variable, while their system is set up to track by Y variable, for instance. It will take some getting used to.
  • I would like to be able to add two mailing addresses and two email addresses for an account. Currently you can only do one for each. I also would like more easy-to-use tutorials rather than working through the Neon One Academy.
  • I wish there was a usable mobile app, as I find I need to edit records on the go.
  • Neon is not a panacea for all situations and what works well for some may not work for others. For example, it can automate the acknowledgement process, however that was not the case for us. We still must do our letters manually, but this is primarily due to the way they are formatted. If that ever changes then that's a feature we'd certainly incorporate. For now, it's not a hurdle we can overcome. Building and running queries at times can be challenging/frustrating; it's not always an intuitive process and as fundraisers we need to know the data we're pulling is correct. The other pain point for me is that Neon does not integrate with auction software such as OneCause and that's a bit of a headache because the information must be entered manually; hopefully that's something that can be worked on in the future.
  • Can't manage entirety of store product information from one screen (detail, inventory, etc), nor can you link a product to a user as writer/publisher, nor can you track when inventory is added. Material tracking doesn't have a report that includes notes so that must be tracked separately. The tribute donation tracking, reporting, and account connection could use improvement.

Pros & Cons from Real Users

Pros

  • My favorite thing about Raklet is the flexibility it provides. Implementations and customizations are always easy. We're very content with their platform.
  • Many advanced features for its price point. Great platform to host members and collect fees. Zapier integrations are a huge plus.
  • So easy to manage members! This is an all-in-one platform, so we don't have to pay for different features to different software platforms. Having everything under a single system has been very practical and economical.
  • As we are a hiking club, we do loads of both paid and free events; Raklet allows us to create events and market them to our members, transact payments through their platform, and create tiered memberships for exclusive events. Also, compared to its alternatives, Raklet is cheaper and way more cost-effective considering their features and integrations!
  • A lot cheaper than most other platforms! Their pricing plans made sense and actually lived up to the promises.

Cons

  • There haven't been any notable issues for us so far! Just a few bugs that they quickly took care of.
  • We had a lot of customization requests and it took a longer time on their end. We were aware that we were asking for a lot though, so we weren't in that much of a hurry. The price was also fair considering the effort it took.
  • Getting our members used to the platform took a while but once we were all in, it got very easy to manage everything. No major problems!
  • App sometimes can get laggy and buggy; yet, both of their support and engineering teams are quite fast and helpful fixing details and bugs we've came across throughout our time using the platform up until now.
  • The mobile app has some problems but their engineering team is fast to respond and our members don't use the app that much anyway.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Neon One
Founded: 2004
United States
neonone.com

Company Information

Raklet
Founded: 2014
United States
hello.raklet.com

Alternatives

Alternatives

Member Jungle

Member Jungle

Telligence
WildApricot

WildApricot

Personify
Bloomerang CRM

Bloomerang CRM

Bloomerang

Categories

CRM Supported
Email Marketing Supported
Event Management Supported
Event Marketing Supported
Fundraising Supported
Grant Management Supported
Nonprofit Supported

Categories

Alumni Management Supported
Church Management Supported
Club Management Supported
Community Supported
Contact Management Supported
CRM Supported
Directory Supported
Event Check In Supported
Event Management Supported
Fundraising Supported
HOA Supported
Nonprofit Supported
Registration Supported
Social Networking Supported
Ticketing Supported

Association Management Features

Chapter Management Not Supported
Committee Management Supported
Dues Management Supported
Election Management Not Supported
Email Marketing Supported
Event Management Supported
Financial Management Supported
Fundraising Management Supported
Jobs Board Supported
Member Communities Supported
Member Directory Supported
Member Portal Supported
Membership Management Supported
Website Management Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Donation Management Features

Campaign Management Supported
Donation Tracking Supported
Donor Database Supported
Event Management Supported
Gift Management Supported
Grant Management Supported
In-Kind Donations Supported
Matching Donations Supported
Mobile Donations Supported
Online Donations Supported
Pledge Management Supported
Receipts / Statements Supported
Recurring Donations Supported
Volunteer Management Supported

Event Management Features

Attendee Management Supported
Badge Management Not Supported
Conferences / Conventions Supported
Exhibit / Vendor Management Not Supported
Gamification Not Supported
Room Block Management Not Supported
Social Media Promotion Not Supported
Sponsorship Management Supported
Surveys & Feedback Supported
Ticketing Supported
Volunteer Management Supported
Weddings / Parties Not Supported

Fundraising Features

Alumni Management Supported
Auction Management Not Supported
Campaign Management Supported
Contribution Tracking Supported
CRM Supported
Donor Management Supported
Event Management Supported
Gift Matching Management Supported
Grant Management Supported
Membership Management Supported
Mobile Giving Not Supported
Payment Processing Supported
Pledge Management Supported
Prospect Management Supported
Raffles / Lotteries Not Supported
Recurring Giving Supported
Volunteer Management Supported

Membership Management Features

Application Management Supported
Automatic Renewals Supported
Committee Management Supported
Dues Management Supported
Email Marketing Supported
Event Management Supported
Member Directory Supported
Member Portal Supported
Member Types Supported
Membership Database Supported
Nonprofit Membership Supported
Payment Processing Supported
Website Management Supported

Nonprofit Features

Accounting Supported
Committee Management Supported
Donor Management Supported
Dues Management Supported
Event Management Supported
Fundraising Management Supported
Member Database Supported
Membership Management Supported
Social Media Management Supported
Volunteer Management Supported

Email Marketing Features

A/B Testing Not Supported
Artificial Intelligence Not Supported
Auto-Responders Supported
CAN SPAM Compliance Supported
Customer Surveys Not Supported
Drip Campaigns Supported
Dynamic Content Not Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Supported
WYSIWYG Email Editor Supported

Event Marketing Features

Audience Segmentation Supported
Campaign Management Supported
Email Marketing Supported
Event Calendar Supported
Landing Pages / Web Forms Not Supported
Location-Based Marketing Not Supported
Reporting/Analytics Supported
Social Media Promotion Not Supported
Surveys & Feedback Supported
Website Management Supported

Grant Management Features

Compliance Management Not Supported
Contract Management Not Supported
Grant Application Management Supported
Grant Award Tracking Supported
Grant Opportunity Search Not Supported
Self-Registration Not Supported

Volunteer Management Features

Attendance Management Not Supported
Calendar Management Supported
Event Management Supported
Group Management Supported
Member Directory Supported
Membership Management Supported
Recognition Management Not Supported
Registration Management Supported
Scheduling Supported
Self Service Portal Supported
Training Management Supported
Volunteer Profiles Supported

Association Management Features

Chapter Management Supported
Committee Management Supported
Dues Management Supported
Election Management Not Supported
Email Marketing Supported
Event Management Supported
Financial Management Supported
Fundraising Management Supported
Jobs Board Supported
Member Communities Supported
Member Directory Supported
Member Portal Supported
Membership Management Supported
Website Management Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Not Supported
Territory Management Not Supported

Donation Management Features

Campaign Management Supported
Donation Tracking Supported
Donor Database Supported
Event Management Supported
Gift Management Not Supported
Grant Management Not Supported
In-Kind Donations Not Supported
Matching Donations Supported
Mobile Donations Supported
Online Donations Supported
Pledge Management Not Supported
Receipts / Statements Supported
Recurring Donations Supported
Volunteer Management Supported

Event Management Features

Attendee Management Supported
Badge Management Supported
Conferences / Conventions Not Supported
Exhibit / Vendor Management Not Supported
Gamification Not Supported
Room Block Management Not Supported
Social Media Promotion Not Supported
Sponsorship Management Not Supported
Surveys & Feedback Not Supported
Ticketing Supported
Volunteer Management Not Supported
Weddings / Parties Supported

Fundraising Features

Alumni Management Supported
Auction Management Not Supported
Campaign Management Supported
Contribution Tracking Supported
CRM Supported
Donor Management Supported
Event Management Supported
Gift Matching Management Supported
Grant Management Not Supported
Membership Management Supported
Mobile Giving Supported
Payment Processing Supported
Pledge Management Not Supported
Prospect Management Supported
Raffles / Lotteries Not Supported
Recurring Giving Supported
Volunteer Management Supported

Membership Management Features

Application Management Supported
Automatic Renewals Supported
Committee Management Supported
Dues Management Supported
Email Marketing Supported
Event Management Supported
Member Directory Supported
Member Portal Supported
Member Types Supported
Membership Database Supported
Nonprofit Membership Supported
Payment Processing Supported
Website Management Supported

Nonprofit Features

Accounting Supported
Committee Management Supported
Donor Management Supported
Dues Management Supported
Event Management Supported
Fundraising Management Supported
Member Database Supported
Membership Management Supported
Social Media Management Not Supported
Volunteer Management Supported

Alumni Management Features

Event Management Supported
Fundraising Management Supported
Jobs Board Supported
Mailing List Management Not Supported
Member Accounts Supported
Member Communities Supported
Member Directory Supported
Member Portal Supported
Membership Management Supported
Website Management Not Supported

Church Management Features

Accounting Integration Supported
Attendance Tracking Supported
Child Check-In Supported
Email / SMS Supported
Event Management Supported
Member Directory Supported
Member Portal Supported
Multi-Site Management Supported
Online Giving Supported
Pledge Management Not Supported
Small Group Management Supported
Volunteer Management Supported

Club Management Features

Attendance Tracking Supported
Billing & Invoicing Supported
Check-In Manager Supported
Contract Management Not Supported
Employee Management Not Supported
Event Management Supported
Inventory Management Not Supported
Marketing Management Supported
Member Portal Supported
Membership Management Supported
Payment Processing Supported
Point of Sale (POS) Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Supported
Group Management Not Supported
Ideation / Crowdsourcing Not Supported
Member Directory Not Supported
Membership Management Not Supported
Social Media Management Not Supported
Website Management Not Supported
White Label Not Supported

Contact Management Features

Activity Management Supported
Appointment Management Not Supported
Contact Database Supported
Contact History Supported
Contact Import/Export Supported
Customer Pipeline Not Supported
Email Marketing Supported
Group Management Not Supported
Interaction Tracking Not Supported
Lead Management Supported
Prospecting Tools Not Supported
Sales Pipeline Management Not Supported
Search / Filter Supported
Segmentation Supported
Shared Contacts Not Supported
Social Media Integration Supported

Directory Features

Advertising Management Supported
Customer Portal Supported
Design / Layout Supported
Listing Management Supported
Payment Processing Supported
Review Management Supported
Search / Filter Supported
SEO Tools Supported

Event Check In Features

Attendee Segmentation Not Supported
Badge Printing Not Supported
Data Import / Export Not Supported
Data Synchronization Not Supported
Guest List Management Supported
Guest List Search Supported
Lead Capture Not Supported
Multi-Event Supported
QR Codes Not Supported
Reporting/Analytics Supported
Ticketing Not Supported

HOA Features

Calendar Management Supported
Committee Management Supported
Document Management Supported
Event Management Supported
Member Communities Supported
Member Directory Supported
Online Payment Processing Supported
Property Database Supported
Website Management Supported
Work Order Management Not Supported

Registration Features

Activity Registration Not Supported
Attendance Management Supported
Badge Management Not Supported
Calendar Management Not Supported
Class Registration Not Supported
Contact Management Not Supported
Event Registration Supported
Form Builder Not Supported
Group Registration Not Supported
Marketing Management Not Supported
Online Registration Supported
Onsite Registration Not Supported
Payment Processing Supported
Refund Automation Not Supported
Self Check-In Not Supported
Surveys & Feedback Not Supported

Social Networking Features

Activity / News Feed Supported
Advertising Management Not Supported
Blogs Not Supported
Data Security Not Supported
Event Management Supported
Group Management Supported
Media Library Not Supported
Privacy Options Not Supported
Real-time Chat Not Supported
Social Media Integration Not Supported
Social Media Tagging Not Supported
User Profiles Not Supported

Ticketing Features

Barcode / Ticket Scanning Not Supported
Box Office Management Not Supported
Concessions Management Not Supported
Customer Database Supported
Event Management Supported
Fundraising Management Supported
General Admission Not Supported
Kiosk Ticketing Not Supported
Mobile Ticketing Not Supported
Online Ticketing Not Supported
Onsite Ticketing Not Supported
POS Not Supported
Print-at-Home Not Supported
Reserved Seating Not Supported
Season Tickets Not Supported
Ticket Brokering Not Supported
VIP & Discount Tickets Not Supported

Integrations

PayPal Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Wufoo Supported
Zapier Supported
Alchemer Not Supported
Asana Not Supported
Facebook Not Supported
Facebook Ads Not Supported
Front Not Supported
Highrise Not Supported
Instapage Not Supported
Kajabi Not Supported
KlickTipp Not Supported
Microsoft Dynamics 365 Not Supported
Podio Not Supported
ShipStation Not Supported
TntWare DonorHub Supported
Ujoin Supported
Volunteer Matrix Supported

Integrations

PayPal Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Wufoo Supported
Zapier Supported
Alchemer Supported
Asana Supported
Facebook Supported
Facebook Ads Supported
Front Supported
Highrise Supported
Instapage Supported
Kajabi Supported
KlickTipp Supported
Microsoft Dynamics 365 Supported
Podio Supported
ShipStation Supported
TntWare DonorHub Not Supported
Ujoin Not Supported
Volunteer Matrix Not Supported
Claim Neon CRM and update features and information
Claim Neon CRM and update features and information
Claim Raklet and update features and information
Claim Raklet and update features and information