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About
Need for Service is a comprehensive management software built specifically for auto repair shops and service centers. It streamlines daily operations by combining job scheduling, digital work orders, and real-time repair status tracking in one platform. Shop owners and technicians can manage customer records, vehicle history, and service appointments efficiently, reducing paperwork and manual errors.
The platform supports invoicing and estimates, allowing staff to generate accurate quotes and bill customers directly through the system. Inventory and parts tracking help shops monitor stock levels, order supplies, and avoid delays caused by missing parts. Built-in communication tools notify customers about repair progress, estimated completion times, and pickup reminders via SMS or email.
Need for Service also offers reporting and analytics features, giving owners insight into shop performance, technician productivity, and revenue trends.
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About
Automotive Repair Shops -
Spend more time growing your automotive repair shop and less time on inventory, accounting, and other daily shop management tasks. Easily manage service writers and mechanics time and performance with job tracking and workflow features.
Heavy-Duty Vehicle Repair -
Trust your heavy-duty vehicle maintenance and repair to Shop Controller, with several HD vehicle and equipment repair management features.
Fleet Maintenance Management -
Whether it's your internal fleet or your customer's fleet, ShopController provides tools including fleet maintenance reports, vehicle logs, tire history, and tire wear tracking, so you and your fleet customers can easily manage and track vehicle status.
Founded in 1992, ShopController includes inventory control, scheduling, mechanic tracking, workflow, and equipment management. ShopController also has a proven track record with multi-site and franchise management operations. Request a free online demo.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Need for Service is designed for auto repair shops, service centers, and independent mechanics of all sizes, from single bay garages to multi location operations. It suits shop owners, service managers, and technicians looking to streamline scheduling, work orders, and customer communication. It is also a strong fit for specialty repair businesses such as tire shops, quick lube centers, and body shops that need efficient job tracking, inventory management, and invoicing in one system.
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Audience
All automotive repair shop businesses, including general automotive, specialty shops, fleet repair, franchise operations, truck, trailer and equipment repair.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$150/month
Free Version
Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationNeed for Service
Founded: 2021
Estonia
needforservice.app/
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Company InformationShopController
Founded: 1993
United States
www.shopcontroller.com
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Categories |
Categories |
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Auto Repair Features
Billing & Invoicing
Supported
CRM
Supported
Digital Vehicle Inspections (DVI)
Not Supported
Inventory Management
Supported
Labor Rates
Supported
Maintenance Scheduling
Supported
Parts Management
Supported
Quotes / Estimates
Supported
Service History
Supported
Vehicle Tracking
Supported
VIN Lookup
Supported
Work Order Management
Supported
Fleet Maintenance Features
Cost Tracking
Supported
Fuel Tracking
Supported
Maintenance History
Supported
Maintenance Scheduling
Supported
Parts Inventory Management
Supported
Repair Tracking
Supported
Tire Management
Supported
Vehicle Information
Supported
Warranty Tracking
Supported
Work Order Management
Supported
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Integrations
QuickBooks Online
Not Supported
Steer
Not Supported
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