Necto

Necto

Panorama Software
eGain Analytics

eGain Analytics

eGain Corporation
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About

Panorama’s Necto, helps companies grow revenues, reduce costs and improve corporate performance by uncovering insights within their data, presenting it in beautiful dashboards with intuitive infographics, allowing users to view, drill down, slice and dice reports, and enabling sharing and collaboration. Necto’s centrally administered architecture provides full governance, a ‘single version of the truth’ and high level of security. Necto allows users to mashup all their data, employ unique recommendation and insight finding technologies that enable them to discover what they need to know and use collaboration capabilities to quickly address the issues found. To have “Collaborative BI” you must have a server that allows it. Otherwise you can end up sending Excel files and causing data leaks.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Business intelligence software for companies

Audience

Customer engagement platform for enterprises

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Panorama Software
Founded: 1996
Canada
www.panorama.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

PANOVOLO

PANOVOLO

Simulogic Inc.
DMD Panorama

DMD Panorama

Dermandar

Categories

Categories

Digital Analytics Supported

Business Intelligence Features

Ad Hoc Reports Supported
Benchmarking Supported
Budgeting & Forecasting Supported
Dashboard Supported
Data Analysis Supported
Key Performance Indicators Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Supported
Predictive Analytics Supported
Profitability Analysis Supported
Strategic Planning Supported
Trend / Problem Indicators Supported
Visual Analytics Supported

Integrations

Microsoft Azure Supported
Microsoft Dynamics SL Supported
Microsoft Excel Supported
Salesforce Supported
Talkdesk Not Supported

Integrations

Microsoft Azure Not Supported
Microsoft Dynamics SL Not Supported
Microsoft Excel Not Supported
Salesforce Not Supported
Talkdesk Supported
Claim Necto and update features and information
Claim Necto and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information