NectoPanorama Software
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eGain AnalyticseGain Corporation
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Related Products
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About
Panorama’s Necto, helps companies grow revenues, reduce costs and improve corporate performance by uncovering insights within their data, presenting it in beautiful dashboards with intuitive infographics, allowing users to view, drill down, slice and dice reports, and enabling sharing and collaboration. Necto’s centrally administered architecture provides full governance, a ‘single version of the truth’ and high level of security. Necto allows users to mashup all their data, employ unique recommendation and insight finding technologies that enable them to discover what they need to know and use collaboration capabilities to quickly address the issues found. To have “Collaborative BI” you must have a server that allows it. Otherwise you can end up sending Excel files and causing data leaks.
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About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Business intelligence software for companies
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Audience
Customer engagement platform for enterprises
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationPanorama Software
Founded: 1996
Canada
www.panorama.com
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Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
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Categories |
Categories |
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Business Intelligence Features
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
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Integrations
Microsoft Azure
Microsoft Dynamics SL
Microsoft Excel
Salesforce
Talkdesk
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Integrations
Microsoft Azure
Microsoft Dynamics SL
Microsoft Excel
Salesforce
Talkdesk
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