NectoPanorama Software
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eGain AnalyticseGain Corporation
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Related Products
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About
Panorama’s Necto, helps companies grow revenues, reduce costs and improve corporate performance by uncovering insights within their data, presenting it in beautiful dashboards with intuitive infographics, allowing users to view, drill down, slice and dice reports, and enabling sharing and collaboration. Necto’s centrally administered architecture provides full governance, a ‘single version of the truth’ and high level of security. Necto allows users to mashup all their data, employ unique recommendation and insight finding technologies that enable them to discover what they need to know and use collaboration capabilities to quickly address the issues found. To have “Collaborative BI” you must have a server that allows it. Otherwise you can end up sending Excel files and causing data leaks.
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About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Business intelligence software for companies
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Audience
Customer engagement platform for enterprises
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationPanorama Software
Founded: 1996
Canada
www.panorama.com
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Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
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Categories |
Categories |
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Business Intelligence Features
Ad Hoc Reports
Supported
Benchmarking
Supported
Budgeting & Forecasting
Supported
Dashboard
Supported
Data Analysis
Supported
Key Performance Indicators
Supported
Natural Language Generation (NLG)
Not Supported
Performance Metrics
Supported
Predictive Analytics
Supported
Profitability Analysis
Supported
Strategic Planning
Supported
Trend / Problem Indicators
Supported
Visual Analytics
Supported
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Integrations
Microsoft Azure
Supported
Microsoft Dynamics SL
Supported
Microsoft Excel
Supported
Salesforce
Supported
Talkdesk
Not Supported
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Integrations
Microsoft Azure
Not Supported
Microsoft Dynamics SL
Not Supported
Microsoft Excel
Not Supported
Salesforce
Not Supported
Talkdesk
Supported
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