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About

Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers.

About

Control the customer experience all the way to their doorstep. Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history. As a share of total commerce moves online, optimizing each phase of the customer journey will become an essential competitive advantage, yet the post-purchase experience has yet to be thoughtfully designed. Route empowers brands to be intentional with their post-purchase experience by taking control from checkout to delivery, creating brand advocates in the process. Customers instantly add Route+ to their online orders at point of checkout, activating an exclusive feature that enables package protection and one-click refunds and reorders. Route+ reduces customer effort through a seamless claims filing process.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and businesses searching for a solution to manage their order tracking, messaging and returns experiences

Audience

Online retailers that ship products and want to improve the post-purchase experience for customers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Cost to Customer:1% of total cart
Cost to Merchant: Free
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Narvar
Founded: 2012
United States
corp.narvar.com

Company Information

Route
Founded: 2018
United States
route.com/merchants/

Alternatives

Alternatives

LateShipment.com

LateShipment.com

LateShipment Inc.

Categories

eCommerce Tools Supported
Returns Management Supported
Shipment Tracking Supported

Categories

Returns Management Features

3PL / ERP Integration Supported
Automated Exchanges Supported
Branded Experience Supported
Custom Return Policy Supported
Inventory Management Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Shipment Tracking Features

Alerts/Notifications Supported
Delivery Estimate Supported
For eCommerce Supported
For Freight Supported
Status Tracking Supported
Website Integration Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Order Management Features

Back Order Management Not Supported
Catalog Management Not Supported
Inventory Management Not Supported
Order Entry Not Supported
Order Fulfillment Not Supported
Order Tracking Supported
Recurring Orders Not Supported
Returns Management Not Supported
Shipping Management Not Supported
Special Order Management Not Supported

Integrations

Appbrew Supported
Flip Supported
Magento Supported
Accumula Supported
Canopy Supported
DeliverySuite Supported
IBM Cloud Supported
Microsoft Dynamics 365 Supported
Oracle Cloud Infrastructure Supported
Oracle Responsys Supported
Pinch AI Supported
Prive Not Supported
Reflektion Supported
SAP Cloud Platform Supported
Salesforce Agentforce Commerce Supported
ShipCalm Not Supported
ShipEak Supported
Shopify Plus Supported
Vibes Supported
WooCommerce Not Supported

Integrations

Appbrew Supported
Flip Supported
Magento Supported
Accumula Not Supported
Canopy Not Supported
DeliverySuite Not Supported
IBM Cloud Not Supported
Microsoft Dynamics 365 Not Supported
Oracle Cloud Infrastructure Not Supported
Oracle Responsys Not Supported
Pinch AI Not Supported
Prive Supported
Reflektion Not Supported
SAP Cloud Platform Not Supported
Salesforce Agentforce Commerce Not Supported
ShipCalm Supported
ShipEak Not Supported
Shopify Plus Not Supported
Vibes Not Supported
WooCommerce Supported
Claim Narvar and update features and information
Claim Narvar and update features and information
Claim Route and update features and information
Claim Route and update features and information