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About

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business

About

RustDesk is a full-featured open source remote control alternative for self-hosting and security with minimal configuration. Works on Windows, macOS, Linux, iOS, Android, and web. Supports VP8/VP9/AV1 software codecs, and H264/H265 hardware codecs. Own your data, and easily set up a self-hosting solution on your infrastructure. P2P connection with end-to-end encryption based on NaCl. No administrative privileges or installation needed for Windows, elevate privilege locally or from remote on demand. We like to keep things simple and will strive to make them simpler where possible. Supported by a network of early advocates, contributors, and champions. If you are using RustDesk you should have your own RustDesk server. The ports required for RustDesk server self-hosting depend largely on your environment and what you want to do with RustDesk.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT service providers and managed service providers (MSPs)

Audience

Teams in need of a solution to manage and secure their remote desktop access operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$9.90 per month
Free Version
Free Trial

Reviews/Ratings

Overall 3.6 / 5
ease 4.1 / 5
features 4.0 / 5
design 4.1 / 5
support 3.7 / 5

Reviews/Ratings

Overall 2.3 / 5
ease 3.0 / 5
features 3.0 / 5
design 3.3 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • There are no pros to this company at all. The only pro was that when all the negatives happened, I found a better RMM solution. Ninja is cheaper and a better solution.
  • Everyone you speak to is very curious. They say all the right thing and agree with your assessments of there product. Platform is easy to work with.
  • Solarwinds N central is an ideal tool for remote security and network monitoring. Its control and ease of monitoring make you feel you are monitoring at the office. On a broader scale, it helps you in security, backup, performance tracking and helpdesk monitoring.
  • I like how its UX is designed. This tool is versatile as well as powerful to make remote security monitoring responsive and functional. The installation process was fun for me. It gives every bit of data to monitor.
  • It's a very easy and effective app. App is available on multiplatform gives ease to access. It gives you remote control features to manages issues from anywhere. Current system scripts that can also be edited remotely.

Cons

  • Everything. Support is diabolical. The account not activated on time. Bills are always wrong. Features that used to be standard are now microtransactions.
  • There are 2 issue I have been complaining about since I onboarded with Solarwinds back in 2019. Neither has been resolved! Now I am have another issue with AV and the most frustrating thing is a case was created and I cannot reply to it or see it in my cases. I have spoke to 4 different techs and asked them to put it in my queue, yet it has not been done resolved. One is AV detecting Webroot which has been uninstalled in over 50 computers. Each time they roll out an upgrade of Bitdefender I have to uninstall reinstall it. I have ask too many times where is it looking for Webroot so I can correct the problem. The other is getting error messages from Patching. Patches that are declined randomly come up as failed to install making my job harder having to dive in to see what the error is. Issue comes and goes.
  • In my limited function usage, I got a positive response. No cons experienced.
  • Reporting should have more information to study.
  • SolarWinds N-central is a remote automation tool to manage issues. No cons.

Pros & Cons from Real Users

Pros

  • Even though it's fast when it does work, since it's self hosted and runs through your own relay server.
  • - Self Hosting - Speed - Security - This means nothing, but the form told me I needed at least 100 characters in the text box. Lorem ipsum quick red fox yadda yadda yadda.
  • Unattended Mode plus the OTP Mode, faster connection and better display and resolution handling on Windows, Mac, and Linux.

Cons

  • Their support staff are not helpful, blunt, not trained at all to work with the public and quite rude. The system is full of bugs which are not being addressed, even though the internet is full of the discussions of these.
  • - Additional charge PER endpoint - regardless if you need unattended access or not - Support is terrible/non existent. - Server installation was a pain.
  • Remote Connection have no 'on-premises' options just like AnyDesk.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

N-able
Founded: 2014
United States
www.n-able.com/products/n-central-rmm

Company Information

RustDesk
United States
rustdesk.com

Alternatives

Alternatives

Apache Guacamole

Apache Guacamole

Apache Software Foundation
AnyDesk

AnyDesk

AnyDesk Software
Pulseway

Pulseway

MMSOFT Design
HelpConsole

HelpConsole

Browse Lab

Categories

Categories

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Mobile Device Management (MDM) Features

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

Network Monitoring Features

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
IP Address Monitoring
Real Time Analytics
Resource Management
Server Monitoring
SLA Monitoring
Uptime Monitoring
Web Traffic Reporting

Integrations

Acronis Automation
Azure Marketplace
BrightGauge
Control D
DeskDay
Docker
HaloPSA
IT Portal
ITBoost
MyGlue
N-able DNS Filtering
N-able EDR
Network Glue
N‑able Passportal
OpenDNS
Rewst
ScalePad
ScalePad Backup Radar
ScalePad Lifecycle Manager
ThreatAware

Integrations

Acronis Automation
Azure Marketplace
BrightGauge
Control D
DeskDay
Docker
HaloPSA
IT Portal
ITBoost
MyGlue
N-able DNS Filtering
N-able EDR
Network Glue
N‑able Passportal
OpenDNS
Rewst
ScalePad
ScalePad Backup Radar
ScalePad Lifecycle Manager
ThreatAware
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