Pckgr RMM

Pckgr RMM

Pckgr
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About

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business

About

Pckgr RMM is a cloud-based endpoint management platform for IT teams and managed service providers (MSPs) managing Windows and macOS devices. Its web console supports app deployment from a curated catalogue, scheduled application updates, software inventory, device groups, deployment monitoring, and scripts for Windows and macOS. Administrators can manage Windows policies and updates, and review application vulnerabilities associated with known CVEs. The service includes endpoint enrollment, multi-tenant management, and audit logging. Windows and Mac devices support built-in browser-based remote desktop. Pckgr can be used alongside an existing mobile device management system. A free plan covers up to five devices; Pro starts at $10 per month, with an additional $1 per device each month.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT service providers and managed service providers (MSPs)

Audience

IT teams and MSPs managing Windows and Mac devices.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$10/month
Free for up to 5 devices. Pro is $10/month for up to 10 devices, then $1 per additional device/month. The vendor states that all features are included with no per-technician fees.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 3.6 / 5
ease 4.1 / 5
features 4.0 / 5
design 4.1 / 5
support 3.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • There are no pros to this company at all. The only pro was that when all the negatives happened, I found a better RMM solution. Ninja is cheaper and a better solution.
  • Everyone you speak to is very curious. They say all the right thing and agree with your assessments of there product. Platform is easy to work with.
  • Solarwinds N central is an ideal tool for remote security and network monitoring. Its control and ease of monitoring make you feel you are monitoring at the office. On a broader scale, it helps you in security, backup, performance tracking and helpdesk monitoring.
  • I like how its UX is designed. This tool is versatile as well as powerful to make remote security monitoring responsive and functional. The installation process was fun for me. It gives every bit of data to monitor.
  • It's a very easy and effective app. App is available on multiplatform gives ease to access. It gives you remote control features to manages issues from anywhere. Current system scripts that can also be edited remotely.

Cons

  • Everything. Support is diabolical. The account not activated on time. Bills are always wrong. Features that used to be standard are now microtransactions.
  • There are 2 issue I have been complaining about since I onboarded with Solarwinds back in 2019. Neither has been resolved! Now I am have another issue with AV and the most frustrating thing is a case was created and I cannot reply to it or see it in my cases. I have spoke to 4 different techs and asked them to put it in my queue, yet it has not been done resolved. One is AV detecting Webroot which has been uninstalled in over 50 computers. Each time they roll out an upgrade of Bitdefender I have to uninstall reinstall it. I have ask too many times where is it looking for Webroot so I can correct the problem. The other is getting error messages from Patching. Patches that are declined randomly come up as failed to install making my job harder having to dive in to see what the error is. Issue comes and goes.
  • In my limited function usage, I got a positive response. No cons experienced.
  • Reporting should have more information to study.
  • SolarWinds N-central is a remote automation tool to manage issues. No cons.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

N-able
Founded: 2014
United States
www.n-able.com/products/n-central-rmm

Company Information

Pckgr
Founded: 2022
Australia
pckgr.com

Alternatives

Alternatives

No Alternatives
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Categories

Antivirus Supported
Help Desk Supported
IT Management Supported
IT Service Supported
ITSM Supported
MSP Supported
Network Management Supported
Network Mapping Supported
Network Monitoring Supported
Network Security Supported
Patch Management Supported
Remote Desktop Supported
Remote Support Supported
RMM Supported
Server Management Supported
Server Monitoring Supported

Categories

RMM Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Not Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

MSP Features

Backup Management Supported
Billing & Invoicing Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Not Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Supported
Wireless Network Support Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Supported
Diagnostic Tools Supported
Internet Usage Monitoring Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Supported

Integrations

Acronis Automation Supported
BrightGauge Supported
Control D Supported
DeskDay Supported
HaloPSA Supported
IT Portal Supported
ITBoost Supported
MyGlue Supported
N-able DNS Filtering Supported
N-able EDR Supported
Neo Agent Supported
Network Glue Supported
N‑able Passportal Supported
OpenDNS Supported
Rewst Supported
ScalePad Supported
ScalePad Backup Radar Supported
ScalePad Lifecycle Manager Supported
ThreatAware Supported

Integrations

Acronis Automation Not Supported
BrightGauge Not Supported
Control D Not Supported
DeskDay Not Supported
HaloPSA Not Supported
IT Portal Not Supported
ITBoost Not Supported
MyGlue Not Supported
N-able DNS Filtering Not Supported
N-able EDR Not Supported
Neo Agent Not Supported
Network Glue Not Supported
N‑able Passportal Not Supported
OpenDNS Not Supported
Rewst Not Supported
ScalePad Not Supported
ScalePad Backup Radar Not Supported
ScalePad Lifecycle Manager Not Supported
ThreatAware Not Supported
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