MuniBilling

MuniBilling

Crestline Software
OPUS21

OPUS21

OPUS21 Management Solutions
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About

Stop spending a fortune on your billing software! With MuniBilling, you can easily streamline your workflows and maximize your business efficiency. As a cloud-based utility billing software and CIS toolkit, MuniBilling allows customers to enroll, pay, and/or view their sewer bills is an easy and convenient way. This comprehensive web-based billing system can be used for any type of service or fee and allows for unlimited rates and tiers. MuniBilling integrates well with automated meter reading devices, accounting packages, GIS software, third-party software applications, and more.

About

OPUS21 is more than just a software provider. For over 20 years, our team of utility billing experts has helped cities of all sizes simplify their utility billing and back-office needs. Our services cover a range of solutions including bill print & mail, e-billing, online customer portal, payment processing, and customer service all utilizing our cloud-based CIS software. As a family and women owned business, we pride ourselves on our commitment to partnership.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Towns, cities, homeowner associations, and private companies that bill for recurring usage, metered, and flat rate.

Audience

Utilities

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I can only believe all these good reviews that supposedly apply to MuniBilling are fake or are lies. This platform has given me nothing but headaches I cringe every time I am forced to pay my water bill now to HOPE Water. It's the biggest hassle trying to get through the portal, they charge quite a lump to pay with a card. Ridiculous. I am so angry my water bill is again due and I have no way to fire these people, yet I am forced to pay them 3% just to go through all this hell to pay my bill. You people need to quit with your lies with your good reviews. Nothing has been good about any of this clown business since I was forced into it.

Cons

  • I hated all of it. Like having to pay to use the service, I hated that I am required to give up some of my phones memory with their app

Pros & Cons from Real Users

Pros

  • I really like how the Opus21 team customized the system for our utility billing needs for our municipality. It was absolutely the right decision to outsource our utility billing to Opus21 since our workforce has been shrinking due to retirement and we don't have the resources to hire, train, and support new full-time employees. We found that we were able to replace our antiquated utility billing software process and eliminate the redundancies that were costing us both time and money. The greatest part of working with Opus was that they not only offered support and a team of utility billing experts but it allowed us to be hands off and focus on other aspects of our neighborhood.

Cons

  • It was a longer setup process than we anticipated, but in all honesty, our utility billing system was complicated and needed extra customization that Opus handled very well. For the most part, the transition to their utility billing management system was smooth.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Crestline Software
Founded: 2012
United States
www.munibilling.com

Company Information

OPUS21 Management Solutions
St. Paul, MN
opus21ms.com

Alternatives

Alternatives

Diversified Billing

Diversified Billing

Diversified Technology Corp
UtilAbility

UtilAbility

Cogitate
Muni-Link

Muni-Link

Link Computer Corporation
UtilityBilling

UtilityBilling

Utilibill
AmCoBi Utility Billing System

AmCoBi Utility Billing System

American Conservation & Billing Solutions
Muni-Link

Muni-Link

Link Computer Corporation
UtilityTrakR

UtilityTrakR

Starnik
Tyler Utility CIS

Tyler Utility CIS

Tyler Technologies

Categories

Categories

Utility Billing Features

Account Management
ACH Payment Processing
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Integrations

QuickBooks Online
Quicken
Rent Manager
Sage Accounting

Integrations

QuickBooks Online
Quicken
Rent Manager
Sage Accounting
Claim MuniBilling and update features and information
Claim MuniBilling and update features and information
Claim OPUS21 and update features and information
Claim OPUS21 and update features and information