Twilio Flex

Twilio Flex

Twilio
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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and companies seeking a solution to improve communication, service and user experience

Audience

Companies of all sizes looking to offer hyper-personalized customer communications across all channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$120 per month
Free Version
Free Trial

Pricing

$1.00/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Read all reviews

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Moxo
Founded: 2013
United States
moxtra.com

Company Information

Twilio
Founded: 2008
United States
www.twilio.com/en-us/flex

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Synchronoss

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Categories

Categories

Digital Experience Platforms (DXP) Features

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Workforce Optimization (WFO) Features

eLearning
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management

Integrations

Zapier
AskSid
Calabrio Quality Management
CallFinder
Daisee
Enthu.ai
IBM watsonx Assistant
Make
Median.co
NetSuite
Pipedream
Replicant
SALESmanago
Salesforce
Spoke Phone
Symbl
WebRezPro
Zendesk
Zoom Phone

Integrations

Zapier
AskSid
Calabrio Quality Management
CallFinder
Daisee
Enthu.ai
IBM watsonx Assistant
Make
Median.co
NetSuite
Pipedream
Replicant
SALESmanago
Salesforce
Spoke Phone
Symbl
WebRezPro
Zendesk
Zoom Phone
Claim Moxo and update features and information
Claim Moxo and update features and information