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About

Embedded analytics plugins and mobile apps are the missing piece you need to increase revenues and build stronger customer relationships. Save your time with automated updates while standing on the shoulders of expert developers. Provide your clients with actionable insights to help them boost their business and grow with them. No matter what part of an online store your clients need to analyze, we'll help you get them covered. Help your clients optimize their stock, evaluate campaigns, establish a POS in the right city, and more. His main area is the strategic development of the product. He gains feedback from all sides, analyze it and then decides which suggestions will be implemented to the product and when it happens. Need to monitor your business in real-time? Get our mobile app to track your daily orders.

About

Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

eCommerce solution for businesses and companies

Audience

Companies searching for a solution to manage and improve their business operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9 per month
Free Version Not Supported
Free Trial Supported

Pricing

$59/agent/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

MonkeyData
Founded: 2014
Czech Republic
www.monkeydata.com

Company Information

Richpanel
Founded: 2019
United States
richpanel.com

Alternatives

24ORM

24ORM

24TTL

Alternatives

Text

Text

Text Inc.

Categories

Dashboard Supported
eCommerce Supported
eCommerce Tools Supported

Categories

eCommerce Features

Catalog Management Not Supported
Channel Management Not Supported
CRM Supported
Customer Accounts Not Supported
Data Security Supported
Email Marketing Not Supported
Inventory Management Not Supported
Kitting Supported
Loyalty Program Not Supported
Mobile Access Supported
Multi-Store Management Not Supported
Order Management Not Supported
Product Configurator Not Supported
Promotions Management Not Supported
Returns Management Not Supported
Reviews Management Supported
SEO Management Not Supported
Shopping Cart Not Supported
Templates Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Third Party Integration Not Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Aircall Not Supported
Attentive Not Supported
Blotout Not Supported
Ecwid Supported
Facebook Supported
Flip Not Supported
GetResponse Supported
Google Analytics Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Magento Not Supported
Mailchimp Supported
Meltano Not Supported
Omnisend Supported
Recharge Not Supported
Segment Not Supported
Shopify Not Supported
Shopify Plus Not Supported
WooCommerce Not Supported
X (Twitter) Supported

Integrations

Aircall Supported
Attentive Supported
Blotout Supported
Ecwid Not Supported
Facebook Not Supported
Flip Supported
GetResponse Not Supported
Google Analytics Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Magento Supported
Mailchimp Not Supported
Meltano Supported
Omnisend Not Supported
Recharge Supported
Segment Supported
Shopify Supported
Shopify Plus Supported
WooCommerce Supported
X (Twitter) Not Supported
Claim MonkeyData and update features and information
Claim MonkeyData and update features and information
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Claim Richpanel and update features and information