Related Products
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About
Embedded analytics plugins and mobile apps are the missing piece you need to increase revenues and build stronger customer relationships. Save your time with automated updates while standing on the shoulders of expert developers. Provide your clients with actionable insights to help them boost their business and grow with them. No matter what part of an online store your clients need to analyze, we'll help you get them covered. Help your clients optimize their stock, evaluate campaigns, establish a POS in the right city, and more. His main area is the strategic development of the product. He gains feedback from all sides, analyze it and then decides which suggestions will be implemented to the product and when it happens. Need to monitor your business in real-time? Get our mobile app to track your daily orders.
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About
Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
eCommerce solution for businesses and companies
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Audience
Companies searching for a solution to manage and improve their business operations
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$9 per month
Free Version
Not Supported
Free Trial
Supported
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Pricing
$59/agent/month
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationMonkeyData
Founded: 2014
Czech Republic
www.monkeydata.com
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Company InformationRichpanel
Founded: 2019
United States
richpanel.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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eCommerce Features
Catalog Management
Not Supported
Channel Management
Not Supported
CRM
Supported
Customer Accounts
Not Supported
Data Security
Supported
Email Marketing
Not Supported
Inventory Management
Not Supported
Kitting
Supported
Loyalty Program
Not Supported
Mobile Access
Supported
Multi-Store Management
Not Supported
Order Management
Not Supported
Product Configurator
Not Supported
Promotions Management
Not Supported
Returns Management
Not Supported
Reviews Management
Supported
SEO Management
Not Supported
Shopping Cart
Not Supported
Templates
Supported
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Not Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Not Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Not Supported
Screen Sharing
Not Supported
Third Party Integration
Not Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
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Integrations
Aircall
Not Supported
Attentive
Not Supported
Blotout
Not Supported
Ecwid
Supported
Facebook
Supported
Flip
Not Supported
GetResponse
Supported
Google Analytics
Supported
HubSpot CRM
Not Supported
HubSpot Customer Platform
Not Supported
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Integrations
Aircall
Supported
Attentive
Supported
Blotout
Supported
Ecwid
Not Supported
Facebook
Not Supported
Flip
Supported
GetResponse
Not Supported
Google Analytics
Not Supported
HubSpot CRM
Supported
HubSpot Customer Platform
Supported
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