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About

Embedded analytics plugins and mobile apps are the missing piece you need to increase revenues and build stronger customer relationships. Save your time with automated updates while standing on the shoulders of expert developers. Provide your clients with actionable insights to help them boost their business and grow with them. No matter what part of an online store your clients need to analyze, we'll help you get them covered. Help your clients optimize their stock, evaluate campaigns, establish a POS in the right city, and more. His main area is the strategic development of the product. He gains feedback from all sides, analyze it and then decides which suggestions will be implemented to the product and when it happens. Need to monitor your business in real-time? Get our mobile app to track your daily orders.

About

Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

eCommerce solution for businesses and companies

Audience

Companies searching for a solution to manage and improve their business operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$9 per month
Free Version
Free Trial

Pricing

$59/agent/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MonkeyData
Founded: 2014
Czech Republic
www.monkeydata.com

Company Information

Richpanel
Founded: 2019
United States
richpanel.com

Alternatives

24ORM

24ORM

24TTL

Alternatives

Smax AI

Smax AI

VIK Solution Co., Ltd.
Text

Text

Text Inc.

Categories

Categories

eCommerce Features

Catalog Management
Channel Management
CRM
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Aircall
Attentive
Blotout
Ecwid
Facebook
Flip
GetResponse
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Magento
Mailchimp
Meltano
Omnisend
Recharge
Segment
Shopify
Shopify Plus
WooCommerce
X (Twitter)

Integrations

Aircall
Attentive
Blotout
Ecwid
Facebook
Flip
GetResponse
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Magento
Mailchimp
Meltano
Omnisend
Recharge
Segment
Shopify
Shopify Plus
WooCommerce
X (Twitter)
Claim MonkeyData and update features and information
Claim MonkeyData and update features and information
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Claim Richpanel and update features and information