Modento vs. Patient Communicator Comparison Chart

Pros

• Modento has been great so far. Coming from Lighthouse 360, I love the chat features, ease of sending forms, iPads for checking in, and especially being able to do so much from my phone.I've seeing the schedule and having access to patient phone numbers so I can easily send messages from home.
• We liked the patient medical history forms and we liked their promise to offer the same services as flex which turned out to be untrue. And after a few weeks of use we disliked it but the company won’t let us out of the contract they misrepresented. Flex let us go easy and now we are going back to them.
• We love everything about this program in itself but what we really love is the customer service. In an industry where customer service is severely lacking, Modento has it figured out. They also roll out upgrades each month and are open to any and all enhancement requests you make.
• This system is easy to use for both patients and office use. The customer service is some of the best we have ever seen. Customization of forms, verbiage, and design is the best we have seen after trying 4 systems over the years!
• I especially love that Modento automatically imports all forms.. that I can send payment requests.. and that patients can send me paper shares of their insurance cards. It’s honestly like having an extra teammates on staff but they’re not taking up office space.
• This software changed my life. My patients were "trained" overnight. This reduced the stress of the front and back teams by all of the auto communication to the patient about their appointments, paperwork, financials, treatment plans, and communication between the office at just a text away. Everything is on their phone! I don't have patients showing up without knowing what they are coming for, or forgetting or even trying to haggle the copay. Appointment no shows or short cancellations were cut by 90%. Texting between patients is so nice especially during these times of waiting in the car. I think my favorite feature is the pay request. No more forgetting your wallet, almost everyone has a digital card saved.
• You get a ton of features with Modento which makes your work a lot easier. Features like preparation of treatment plan, voicemails, notification, and ease of interacting with the patients. On top of everything, you get amazing customer support.
• Easy to learn. Very user friendly! Modento is so easy you practically teach yourself. The support is incredible and we get immediate response with any questions we may have. We hit the ground running on day one!
• Being able to have patients sign using their smart phone or computer has really helped lower patient contact, which has been a big focus during the COVID-19 pandemic. Online check-ins has also helped manage patient flow when we closed our reception area. And the customization of patient forms has really helped keep the forms how we want them to look and ask the questions we want asked.
• I like the ease of the use, how seamless the Open Dental and Modento integration is, and the best part Apex payment!!! Thank guys well done. Anahit Nicholas Dental Care