Modem

Modem

Modem Intelligence
TIO

TIO

TIOCORE
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About

Modem is an AI-enabled platform for freight forwarders that brings rate management, customer quoting, records and operational knowledge into workflows centered on the team’s inbox. It organizes carrier and contract rates imported from PDFs, spreadsheets and email, then helps prepare customer quotes from those rates. Teams can manage customer and contact records, tasks and quotes together while documenting procedures and the context behind pricing and customer relationships. Modem is designed to work alongside existing forwarding systems rather than requiring teams to replace them. It supports work across email and connected communication channels, helping sales, pricing and operations staff coordinate routine tasks and respond to quote requests. Freight forwarders can use the platform to centralize operational information, standardize internal processes and automate selected steps while retaining their current systems.

About

TIO's agents read the inbox your team already works from and do the back-office job function: an ISF agent drafts the 10+2 filing, an order entry agent creates the lot or shipping entry in your TMS with charge lines, an audit agent re-checks what was filed, a quote agent prices inbound freight. Each agent reads the shipment documents, does the prep, and hands a finished draft to your team. Nothing is filed or written to your TMS without a named team member approving it first. TIO covers the ocean import, ocean export, air import, air export, and domestic lifecycle: booking intake, pre-alert extraction, ISF staging, arrival notice drafting, charge reconciliation, and lot close. It works with the TMS you already run and does not require a migration. At a US import freight forwarder running the agents in production: lot creation went from about 30 minutes to seconds across 25+ jobs a week, and ISF filing went from about 15 minutes to seconds across 20 filings a week. About two days

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Freight forwarders and their sales, pricing and operations teams

Audience

Freight forwarders and 3PLs handling ocean import, ocean export, air import, air export, and domestic trucking.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

Contact vendor
Contact Modem for pricing.
Free Version Not Supported
Free Trial Not Supported

Pricing

Contact for pricing
Pricing is based on shipment volume and team size.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • We run ocean import out of New York and the volume of inbound emails -- bookings, pre-alerts, arrival notices -- was eating the team's time. TIO reads the emails, pulls the fields, and pre-fills the record for us to review before anything goes into the TMS. The inbox-to-TMS piece alone saves us real time on every shipment. Setup was straightforward and the team picked it up quickly.

Cons

  • None, great team. Super responsive. Still a new product but daily ease of use has been phenomenal.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Modem Intelligence
Founded: 2025
United Kingdom
thinkmodem.com

Company Information

TIOCORE
Founded: 2026
United States
tiocore.com

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Star Tec Software
Sales Accelerator

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Categories

Freight Forwarding Supported

Categories

Integrations

CargoWise Not Supported
EFT-eCargo Not Supported
Gmail Supported
GoFreight Not Supported
Magaya CRM Not Supported
Microsoft Outlook Supported
Slack Supported
WhatsApp Supported
eFreight Suite Not Supported

Integrations

CargoWise Supported
EFT-eCargo Supported
Gmail Not Supported
GoFreight Supported
Magaya CRM Supported
Microsoft Outlook Not Supported
Slack Not Supported
WhatsApp Not Supported
eFreight Suite Supported
Claim Modem and update features and information
Claim Modem and update features and information
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Claim TIO and update features and information