Mode

Mode

Mode Analytics
Smartlook

Smartlook

4.8 out of 5 stars
Mode Smartlook

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Mode:

About

Understand how users are interacting with your product and identify opportunity areas to inform your product decisions. Mode empowers one Stitch analyst to do the work of a full data team through speed, flexibility, and collaboration. Build dashboards for annual revenue, then use chart visualizations to identify anomalies quickly. Create polished, investor-ready reports or share analysis with teams for collaboration. Connect your entire tech stack to Mode and identify upstream issues to improve performance. Speed up workflows across teams with APIs and webhooks. Understand how users are interacting with your product and identify opportunity areas to inform your product decisions. Leverage marketing and product data to fix weak spots in your funnel, improve landing-page performance, and understand churn before it happens.
Smartlook:

About

Smartlook is a qualitative analytics solution for websites and mobile apps helping over 300,000 businesses of all sizes and industries answer the "whys" behind their users' actions. Eliminate the guesswork and discover real, actionable reasons. With a unique feature set, Smartlook finally gives you a way to understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, while automatic event tracking lets you know how (and how often) your visitors do specific things. You can then build conversion funnels to see your conversion rates as well as uncover why people are churning. Heatmaps for websites give you mass data about where most people click, scroll, hover, and otherwise interact with your pages. Ranked within the Top 100 Software Products in the 2019 G2 Crowd Awards, Smartlook services customers like O2, Miele, Hyundai, and Kiwi. It can also record games developed in the Unity engine.
Mode:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Smartlook:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Mode:

Audience

Companies searching for a data science platform
Smartlook:

Audience

Mobile & Web Developers, UX Designers, Digital Marketing, Analysts
Mode:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Smartlook:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Mode:

API

Offers API Supported
Smartlook:

API

Offers API Not Supported
Mode:

Screenshots and Videos

Smartlook:

Screenshots and Videos

Mode:

Pricing

No information available.
Free Version Supported
Free Trial Supported
Smartlook:

Pricing

$39 per month
Free package: 1,500 sessions/month
Startup package: $39/month for 5,000 sessions/month
Business package: $95/month for 15,000 sessions/month
Ultimate package: contact Smartlook for more pricing information
Free Version Supported
Free Trial Supported
Mode:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Smartlook:

Reviews/Ratings

Overall 4.8 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.6 / 5
support 4.8 / 5
Smartlook:

Pros & Cons from Real Users

Pros

  • With the use of Smartlook's funnel analysis tools, companies can monitor and examine the actions customers take on their website to accomplish particular objectives. For better understanding and execution of the conversion process, this functionality is essential.
  • Help to find where users are struggling on websites and apps. Provides the best solutions for improving user experience.
  • - Everything is briefly represented on the dashboard. - You can record sessions for auditing. - It saves every detail of traffic from IP to location and gives an accurate report.
  • Since using Smartlook, we have been able to track our website activity in detail; we can get details of time, location, unlimited recordings of visitor sessions through our website, and more. It is as helpful as it is easy to access and use; we can devise strategies and implement improvements to provide a better experience, and their technical support is exceptional.
  • Setting up screen and sharing recordings with my clients is now easy and within minutes. I addition it also allows UID to be passed to the Smartlook app.

Cons

  • Although Smartlook offers strong visual analytics, some users might feel that it has less complex reporting choices than more specialist analytics tools. Extra tools could be needed for businesses with complicated reporting requirements.
  • There are no cons about this product, but I feel price should be more affordable.
  • The price could be more reasonable. Mobile applications need few improvements.
  • I have had no problems with this tool; it has been beneficial. However, I consider that the price is somewhat high and may represent a limitation for small businesses.
  • It has crucial analytical data but it would even be more great if Heatmaps can show % clicks on map.
Mode:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Smartlook:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Mode:

Company Information

Mode Analytics
Founded: 2013
United States
mode.com
Smartlook:

Company Information

Smartlook
Founded: 2016
Czech Republic
www.smartlook.com/
Mode:

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Mode:

Categories

Smartlook:

Categories

AB Testing Supported
Digital Analytics Supported
Heatmap Supported
Product Analytics Supported
Session Replay Supported
UX Supported
Web Analytics Supported
Mode:

Business Intelligence Features

Ad Hoc Reports Not Supported
Benchmarking Not Supported
Budgeting & Forecasting Not Supported
Dashboard Supported
Data Analysis Not Supported
Key Performance Indicators Not Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Not Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Not Supported
Trend / Problem Indicators Not Supported
Visual Analytics Not Supported
Smartlook:

AB Testing Features

Audience Targeting Not Supported
Campaign Segmentation Not Supported
Funnel Analysis Supported
Heatmaps Supported
Landing Pages / Web Forms Not Supported
Multivariate Testing Not Supported
Split Testing Not Supported
Statistical Relevance Analysis Not Supported
Surveys Not Supported
Test Scheduling Not Supported
Visual Editor Not Supported

Heatmap Features

Behavioral Mapping Supported
Dashboard Supported
Dynamic Maps Not Supported
Element Analytics Supported
Embeddable Maps Not Supported
For Sales Not Supported
For Science Not Supported
Radial Mapping Not Supported
Territorial Mapping Not Supported
Website Analytics Supported

Marketing Analytics Features

A/B Testing Not Supported
Campaign Management Not Supported
Channel Attribution Supported
Customer Journey Mapping Not Supported
Dashboard Supported
Performance Metrics Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Supported

Mobile App Analytics Features

A/B Testing Not Supported
Channel Attribution Supported
Cohort Analysis Supported
Funnel Analysis Supported
In-App Events Tracking Supported
Push Notifications Not Supported
Retention Tracking Not Supported
Revenue Tracking Not Supported
Uninstall Tracking Not Supported

Predictive Analytics Features

AI / Machine Learning Not Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Not Supported
Demand Forecasting Not Supported
For Education Not Supported
For Healthcare Not Supported
Modeling & Simulation Supported
Sentiment Analysis Not Supported

Product Analytics Features

Attribution Supported
Automatic Data Capture Supported
Churn Reporting Not Supported
Customer Feedback Collection Supported
Customer Guidance Not Supported
Customer Journey Analytics Supported
Data Export Supported
Data History Retention Supported
Data Labeling Not Supported
Product Engagement Scoring Not Supported
Real-Time Data Analysis Supported
Touchpoint Analytics Supported
User Segmentation Not Supported

Session Replay Features

Eye Tracking Not Supported
Form Analytics Not Supported
Heatmaps Supported
Mouse Tracking Supported
Optimization Tools Not Supported
Session Recording Supported
Surveys Not Supported
User Experience Analysis Supported
User Feedback Not Supported
Visitor Segmentation Not Supported

UX Features

Animation Supported
For Mobile Supported
For Websites Supported
Heatmaps Supported
Prototyping Not Supported
Screen Activity Recording Supported
Unmoderated Testing Supported
Usability Testing Supported
User Journeys Supported
User Research Supported

Web Analytics Features

Campaign Management Not Supported
Conversion Tracking Supported
Form Analytics Not Supported
Goal Tracking Supported
Keyword Tracking Not Supported
Multiple Site Management Supported
Pageview Tracking Supported
Referral Source Tracking Supported
Site Search Tracking Supported
Time on Site Tracking Supported
User Interaction Tracking Supported
Mode:

Integrations

WordPress Supported
Amazon Athena Supported
Axis LMS Not Supported
Azure SQL Database Supported
Azure Synapse Analytics Supported
Dasera Supported
Data Virtuality Supported
Databricks Supported
Google Analytics Not Supported
Integrate.io Supported
Mixpanel Not Supported
MySQL Supported
Nekton.ai Not Supported
Outline Supported
Piwik PRO Not Supported
SQL Server Supported
Secoda Supported
Snowflake Supported
Vertica Supported
Xplenty Supported
Smartlook:

Integrations

WordPress Supported
Amazon Athena Not Supported
Axis LMS Supported
Azure SQL Database Not Supported
Azure Synapse Analytics Not Supported
Dasera Not Supported
Data Virtuality Not Supported
Databricks Not Supported
Google Analytics Supported
Integrate.io Not Supported
Mixpanel Supported
MySQL Not Supported
Nekton.ai Supported
Outline Not Supported
Piwik PRO Supported
SQL Server Not Supported
Secoda Not Supported
Snowflake Not Supported
Vertica Not Supported
Xplenty Not Supported
Mode:
Claim Mode and update features and information
Claim Mode and update features and information
Smartlook:
Claim Smartlook and update features and information
Claim Smartlook and update features and information