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About

Get more replies, book more meetings, and ensure nothing falls through the cracks. Powering fast growing companies that care about customer experience. Win more replies, meetings, and deals with smart messaging. Improve the customer experience and increase team engagement. Know exactly which candidates open your email, and what content they viewed. Increase sales performance, align your reps, and automate busywork. Analyze performance trends and improve process form a bird’s eye view. Open more doors and 10x your productivity without leaving your inbox. Improve CRM hygiene and automate busywork with automatic Salesforce syncing. You'll know as soon as someone opens your message with real-time email tracking & alerts. Know exactly which messages get the most engagement. Compare impact by team, individual, and campaign. Receive alerts on desktop, email or Slack based on the actions you choose.

About

SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails. SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks. Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Digital marketers, sales teams, recruiters, searching for a solution to manage their operations

Audience

Customer Service solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$9.00/month/user
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Mixmax
Founded: 2015
United States
mixmax.com

Company Information

SupportBee
Founded: 2011
United States
supportbee.com

Alternatives

lemlist

lemlist

lempire

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SympoQ

SympoQ

Escon ltd
EvantoDesk

EvantoDesk

Evanto
Teamwork Desk

Teamwork Desk

Teamwork.com

Categories

Categories

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Email Tracking Features

A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management

Inside Sales Features

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Sales Engagement Features

Call Scripts / Call Steps
CRM Integration
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Sales Force Automation Features

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Asana
Desktop.com
GitHub
Pipedrive
Slack
Stackreaction
Trello
Basecamp
Capsule
Dropbox
Gmail
Google Calendar
Google Workspace
Hyperise
Integry
LinkedIn Sales Navigator
Pitchsail
Storydoc
Teamwork.com
Zoom Webinars

Integrations

Asana
Desktop.com
GitHub
Pipedrive
Slack
Stackreaction
Trello
Basecamp
Capsule
Dropbox
Gmail
Google Calendar
Google Workspace
Hyperise
Integry
LinkedIn Sales Navigator
Pitchsail
Storydoc
Teamwork.com
Zoom Webinars
Claim Mixmax and update features and information
Claim Mixmax and update features and information
Claim SupportBee and update features and information
Claim SupportBee and update features and information