Minerva vs. Userlane Comparison


Minerva Minerva Knows	Userlane	+	+
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About Minerva empowers you to effortlessly create clickable instructions for anything online. Any time you have to communicate a set of steps, without physically standing next to someone, you can use Minerva! The tool is free. For additional paid features (e.g. analytics, collaborative editing), we're excited to offer additional support. Minerva is an interactive “how-to” guide. Our guide shows you where to click, and what to do next so you can spend less time googling and more time doing. Our mission is to make it easy for anyone to do anything online, especially you. We show you where to click, and what to do next. Download our extension today! We are making process knowledge and expertise instantly accessible wherever you need it, right as you need it. Minerva Pro enables you to make private recipes, create teams, and view analytics at the individual, team and recipe level.	About Userlane is a no-code Digital Adoption Platform that is designed to maximize software adoption by allowing anyone to master any software instantly. This is made possible with our step-by-step interactive guidance technology and on-demand Virtual Assistant that offers contextual and tailored support to software users whenever they need it. Our solution can be used for both employee onboarding and training (enterprise digital adoption) as well as customer onboarding and self-service (for software vendors). Our step-by-step, on-screen interactive guides lead users through digital processes in any browser-based software in real-time, helping them achieve their goals quickly and effortlessly. Userlane onboards employees and customers faster, reduces support tickets and costs (by up to 75%) and increases user satisfaction and productivity. Our DAP is the ideal solution for enterprises with a global, distributed workforce wanting to automate and scale their software training and support.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies and individuals looking for a software solution to create clickable instructions and guides for anything online	Audience While we focus on the enterprise market, our solution is still available to SMBs. Large organizations work with us to maximize digital adoption for both internal- and external-facing applications.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 4.3 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Userlane helps to train your users directly in the software. Instead of having "training documents" the assistant highlights exactly what you're currently training. And even better: it can prevent mistakes as the parts which are not important cant be clicked and are greyed out. In addition you have the possibility to fix mistakes of your tours online and roll them out to your users immediately. Further more you are getting a great support which is giving individual and precise advices to get Userlane to a more and more successful level. The Userlane team was amazing during onboarding, they helped us through every tour, gave great advice and made sure everything was working as it should be. Particular shout out to Hannah who was so helpful - Ease of use of the editor - Multi-lingual capability and scalability - Customisation - Amazingly responsive, friendly, committed team - Help at hand whenever any technical implementation challenges - Great reporting Cons A bit pricey for smaller softwares. The price curve is steep and is getting flatter the more user you are focussing. Especially in the beginning this can be hard to swallow. The editor and all the functions/tricks/knowledge you need to get the most out of Userlane is a lot to learn. Don't expect it to be easy to get good tours. But this only applies to the "set up" and building the tours. The maintenance is easy and not a lot of work. Their new dashboards update is disappointing, and in general the analytics could go a bit deeper and link together better. There hasn't been anything that we haven't liked. There was a feature not included in the product (user-level reporting), but on discussion with their team, we know now that it's on the roadmap and due to be delivered in the coming months. Even better, their UX team got hold of me to listen to what we wanted and help their solution!
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Minerva Knows United States www.minervaknows.com	Company Information Userlane Founded: 2015 Germany www.userlane.com
Alternatives Minerva Wallet	Alternatives ClickLearn
Accrete Minerva Accrete	Product Fruits
MphRx Minerva MphRx	OnScreen
Haystack	Whatfix
monday AI work platform monday.com View All	WalkMe View All
Categories Business Process Management Collaboration Course Authoring Customer Experience Customer Success Digital Adoption Platforms Digital Workplace Forms Automation Internal Communications Learning Experience Platforms Onboarding Social Networking Team Communication Training UX Website Builder	Categories Customer Experience Customer Onboarding Customer Success Digital Adoption Platforms Onboarding Training
	Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Digital Adoption Platforms Features Audience Segmentation Content Creation Contextual Guidance Data Validation In-App Training Launch Management Multi-Language Self Service Tools Surveys & Feedback User Onboarding Onboarding Features Course Management Document Management E-Verify / I-9 Forms Electronic Forms Electronic Signature Employee Handbook Employee Portal File Management Job Description Management Orientation Management Self Service Portal Task Management Tax Forms Training Management Training Features Academic / Education Asynchronous Learning Blended Learning Built-In Course Authoring Built-in LMS Certification Management Corporate / Business eCommerce Learner Portal Mobile Learning Simulation Synchronous Learning Training Companies
Integrations CDG Elements Confluence Freshdesk Google Analytics HubSpot CRM HubSpot Customer Platform Jira Jira Service Management Microsoft Dynamics 365 Multi-Domain Security Management Oracle Fusion Cloud ERP Salesforce WatchTower Security Management App Workday HCM Zendesk Show More Integrations View All 3 Integrations	Integrations CDG Elements Confluence Freshdesk Google Analytics HubSpot CRM HubSpot Customer Platform Jira Jira Service Management Microsoft Dynamics 365 Multi-Domain Security Management Oracle Fusion Cloud ERP Salesforce WatchTower Security Management App Workday HCM Zendesk Show More Integrations View All 12 Integrations
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