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About

Microsoft Outlook is the all-in-one email, calendar, and contact management platform designed to keep you organized and connected across your digital life. With Outlook, you can manage multiple accounts—including Gmail, Yahoo, and iCloud—within one unified inbox. Intelligent scheduling tools and shared calendars help you stay on top of meetings, events, and personal reminders. The built-in Microsoft Copilot assists with writing emails, summarizing long threads, and managing tasks to boost productivity. Outlook also offers enterprise-grade security, filtering out spam, phishing, and malware to keep your data safe. Whether on desktop, mobile, or web, Outlook helps you manage communication and time with clarity and confidence.

About

Keep up with changing customer expectations and give your agents an enhanced agent desktop that will empower them to provide personalized, meaningful, and efficient service. Better experiences start with Upstream Works omnichannel desktop solutions. Unified agent desktop with productivity tools and visibility of all channels, interactions, and applications for personalized CX and improved FCR. Convenient channel flexibility with voice, email, web chat, messaging, social, video, co-browse, bots, conversational AI, and more. Integrate with any AI and business application and CRM system to streamline workflows and increase agent efficiency. Improve business outcomes with real-time and historical omnichannel dashboards, reports, and analytics including FCR, CES, and bot analytics.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Professionals, teams, and individuals who need a secure, AI-powered platform to manage emails, calendars, and tasks across devices while staying organized and connected

Audience

Companies searching for an omnichannel Contact Center solution to increase customer engagement and agent success

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.7 / 5
support 4.4 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Microsoft
Founded: 1975
United States
www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook

Company Information

Upstream Works
Founded: 1995
Canada
www.upstreamworks.com

Alternatives

Alternatives

Proton Mail

Proton Mail

Proton AG
Dyalogo

Dyalogo

Dyalogo SAS
BlackBerry Hub+

BlackBerry Hub+

BlackBerry
Microsoft 365

Microsoft 365

Microsoft

Categories

Categories

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Integrations

Athennian
Bank Rec
CI HUB
CRM Pro
CoreInteract by Altigen
ExSign
GigaBook
Guru
High Impact Email
Incredible
Insightly
Jira Service Management
Modern Sales
ShareKnowledge for SharePoint
Smartsheet
Symbl
Taurin
Unibox
Vagaro

Integrations

Athennian
Bank Rec
CI HUB
CRM Pro
CoreInteract by Altigen
ExSign
GigaBook
Guru
High Impact Email
Incredible
Insightly
Jira Service Management
Modern Sales
ShareKnowledge for SharePoint
Smartsheet
Symbl
Taurin
Unibox
Vagaro
Claim Microsoft Outlook and update features and information
Claim Microsoft Outlook and update features and information
Claim Upstream Works and update features and information
Claim Upstream Works and update features and information