Microsoft Agent 365 vs. Sprinklr Service Comparison


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About Microsoft Agent 365 introduces a unified control plane that allows organizations to deploy, manage, and secure AI agents with the same confidence they apply to user management. It gives enterprises full visibility into all agents, including Entra-verified agents, self-registered agents, and shadow agents running across the environment. Built on Microsoft’s trusted ecosystem, Agent 365 extends familiar tools like Entra, Defender, Purview, Power Apps, and Microsoft 365 to support identity, security, governance, and productivity for agents. With Work IQ, organizations can connect agents directly to their unique company data and workflows, enabling smarter, more context-aware automation. IT admins can access Agent 365 early via Frontier, Microsoft’s early access program, and activate it at the tenant or user level. Designed to scale with modern AI adoption, Agent 365 ensures that enterprise agentic systems remain secure, compliant, and manageable from day one.	About Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Agent 365 is ideal for IT leaders, enterprise teams, and organizations looking to securely deploy, govern, and scale AI agents across their existing Microsoft infrastructure	Audience Enterprises and large customer support teams that need an AI-native omnichannel customer service and contact center platform to unify, automate, and optimize customer support across digital, voice, and social touchpoints
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Microsoft Founded: 1975 United States www.microsoft.com/en-us/microsoft-agent-365	Company Information Sprinklr Founded: 2009 United States www.sprinklr.com/products/customer-service/
Alternatives Microsoft 365 Copilot Chat Microsoft	Alternatives Zendesk
Microsoft Foundry Agent Service Microsoft	Salesforce Agentforce Service Salesforce
Microsoft Copilot Studio Microsoft	Zoho Desk Zoho
O-mega	Sprinklr
Cisco AI Canvas Cisco View All	DevRev View All
Categories Agentic AI AI Agents	Categories Agentic AI AI Agents AI Customer Service Call Center Chatbot Community Contact Center as a Service (CCaaS) Contact Center Knowledge Base Contact Center Quality Assurance Conversation Intelligence Customer Self-Service Help Desk Live Chat

Integrations Facebook Instagram Microsoft 365 Microsoft 365 Copilot Microsoft Defender Antivirus Microsoft Entra Microsoft Entra ID Microsoft Foundry Microsoft Power Apps Microsoft Power BI Microsoft Purview Microsoft Teams Snapchat Sprinklr TikTok Vimeo WhatsApp X (Twitter) YouTube Show More Integrations View All 10 Integrations	Integrations Facebook Instagram Microsoft 365 Microsoft 365 Copilot Microsoft Defender Antivirus Microsoft Entra Microsoft Entra ID Microsoft Foundry Microsoft Power Apps Microsoft Power BI Microsoft Purview Microsoft Teams Snapchat Sprinklr TikTok Vimeo WhatsApp X (Twitter) YouTube Show More Integrations View All 9 Integrations
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