MiCloud Flex

MiCloud Flex

Mitel Networks
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About

A purpose-built communications solution built on a leading public cloud platform that improves business productivity. MiCloud Flex is designed to deliver a unique experience, both internally and for your customers. MiCloud Flex is built on Google Cloud's proven reliability, security and scalability to deliver uptime and compliance you can depend on. It delivers a complete solution in the cloud to enable unified, scalable and mobile communications to anyone, anywhere and on any device. it's everything you need to take your communications to the next level - more mobility, rich enterprise and team collaboration, exceptional customer experiences - without the cost and complexity of a traditional, premises-based communications system. Get an enterprise-class communications solution in the cloud with customizable options and seamless integration with top business applications. You get everything you need in one cloud and in one solution from the number one cloud provider.

About

Streams.AI by PanTerra Networks is an all-in-one UCaaS and VoIP cloud phone system that combines business voice, video meetings, messaging, SMS, fax, and secure file sharing in a single platform. Built for productivity and growth, Streams.AI delivers features such as an intelligent receptionist, real-time transcription, analytics, and agent assist to improve team efficiency and customer engagement. As a full contact center software solution, it offers skills-based routing, queue management, and live monitoring to optimize call handling. With HIPAA and SOC 2 compliance, 99.999% uptime, and end-to-end encryption, Streams.AI ensures enterprise-grade security and reliability. It integrates seamlessly with Microsoft Teams, Google Workspace, Salesforce, and more, while flexible pricing and white-glove onboarding make deployment fast and cost-effective. Backed by 20+ years of innovation and 24/7 US-based support, Streams.AI is a trusted, future-ready communications platform for any business.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in a powerful UCaaS platform

Audience

SMBs, mid-market, and enterprises needing a unified cloud communications and contact center suite that scales with their business.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$24.95 per user/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Mitel Networks
Founded: 1973
Canada
www.mitel.com/products/business-phone-systems/cloud/micloud-flex

Company Information

PanTerra Networks
Founded: 2001
United States
www.panterranetworks.com

Alternatives

MiCloud Connect

MiCloud Connect

Mitel Networks

Alternatives

nCONTACT

nCONTACT

Global Data Systems
XO Hosted PBX

XO Hosted PBX

Verizon Media

Categories

Categories

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Content Collaboration Features

Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Box
Daisee
Freshdesk
Google Workspace
Microsoft Outlook
Microsoft Teams
Oracle API Management
SAP Advanced Track and Trace for Pharmaceuticals
Salesforce
Zendesk
Zoho CRM

Integrations

Box
Daisee
Freshdesk
Google Workspace
Microsoft Outlook
Microsoft Teams
Oracle API Management
SAP Advanced Track and Trace for Pharmaceuticals
Salesforce
Zendesk
Zoho CRM
Claim MiCloud Flex and update features and information
Claim MiCloud Flex and update features and information
Claim Streams.AI by PanTerra Networks and update features and information
Claim Streams.AI by PanTerra Networks and update features and information