Related Products
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About
Merciv is the consumer intelligence platform that connects your internal data and the external world into one living, cited source of truth — so teams can answer any question about their consumers and brand in minutes.
Merciv unifies four knowledge sources: internal knowledge (research, decks, spreadsheets, and systems like Snowflake, Looker, and SharePoint), external signals (social, reviews, search and trend data, competitive activity, pricing), syndicated data (NielsenIQ, Circana, Mintel), and Merciv-owned product and category data. A knowledge graph, hybrid retrieval, and code execution for spreadsheets power accurate, source-backed answers.
Teams use Merciv for consumer perception, SKU-level sentiment and complaint analysis, competitive intelligence, trend monitoring, deep research, data-grounded personas, and decision-ready reports, briefs, and decks. Every answer is cited, permission-aware, and auditable: SOC 2 Type II, tenant isolation, zero-training, SSO/SCIM.
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About
Sorrel AI is an advanced customer-insights platform that uses AI to collect and analyze large volumes of online reviews and feedback, then generates a detailed profile of a brand, its products, and how it stacks up against competitors. It automates the labour-intensive process of review mining by crawling consumer review sites, processing sentiment and themes, and delivering actionable business-intelligence dashboards tailored for consumer-facing companies, investors, and consultants. The platform highlights key strengths and weaknesses of the business, identifies market positioning opportunities, and alerts users to changing consumer sentiment or competitor shifts. Built to process “immense amounts of customer and competitor review data at pace”, it surfaces enterprise-grade insight which would be impractical to compile manually. The system is especially focused on segments such as hospitality, retail, leisure, and insurance, where consumer feedback drives reputation and value.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Enterprise consumer brands, retailers, and CPG companies — insights, data & analytics, marketing, brand, innovation, R&D, merchandising, product, and CX teams in food & beverage, beauty, health & wellness, apparel, home goods, and retail. Also investment teams at holding companies, PE, and VC firms.
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Audience
Consumer-brand executives, private-equity investors and strategy consultants seeking a tool to get insight into customer sentiment, brand performance and competitive position based on real-world review data
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMerciv
Founded: 2024
United States
merciv.com
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Company InformationSorrel AI
Founded: 2022
United Kingdom
www.sorrel.ai/
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Integrations
Facebook
Google Cloud Platform
Instagram
Looker
Microsoft SharePoint
OpenTable
Reddit
Resy OS
Snowflake
Tripadvisor
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Integrations
Facebook
Google Cloud Platform
Instagram
Looker
Microsoft SharePoint
OpenTable
Reddit
Resy OS
Snowflake
Tripadvisor
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