Mindgate Merchant Management

Mindgate Merchant Management

Mindgate Solutions
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About

NMI Merchant Relationship Management (formerly IRIS CRM) helps banks, ISOs, and payment providers manage the entire merchant lifecycle—from lead to underwriting to ongoing support. Purpose-built for the payments industry, NMI Merchant Relationship Management unifies risk management, compliance, and portfolio oversight within one scalable platform. Its modular suite includes Merchant Central for onboarding, residuals automation and calculation and reporting; ScanX for automated KYC/KYB and AML compliance; and MonitorX for continuous monitoring and risk alerts. Unlike generic CRMs, Merchant Relationship Management offers payments-specific functionality designed to reduce manual work, improve compliance accuracy and increase merchant retention. With white-label flexibility, integrated automation, and seamless CRM integration, it delivers operational efficiency and transparency across high-volume portfolios. Modernize merchant management, reduce churn, and simplify compliance with NMI.

About

The Merchant Management Platform is an end-to-end solution designed for acquiring banks and financial institutions to manage their full merchant lifecycle, from onboarding and configuration to hierarchy management, settlements, reconciliation, and dispute handling. It supports merchant servicing across both physical stores and online/app-based environments, enabling banks to handle dynamic routing, settlement/payout flows, fees and charges, and merchant-specific business parameters. It provides merchant and sub-merchant portals, including self-onboarding, transaction tracking, QR-generation, refund processing, alerts, and real-time funds sweep-in. With multiple acquiring interfaces (mobile, web, kiosk, POS, PC-POS, APIs), support for varied transaction methods and identities (cards, mobile devices, virtual addresses, national ID, QR, bulk payments, and H2H), and full MIS/reporting capabilities, it helps banks onboard more merchants with minimal operational overhead.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

ISOs, banks and ISVs looking to manage their merchants and residuals

Audience

Banks, payment acquirers and financial institutions wanting a tool to modernize their merchant-acquisition and portfolio management operations with a unified, digital platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$1,499 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

NMI
United States
www.nmi.com/products/merchant-relationship-management/

Company Information

Mindgate Solutions
Founded: 2008
India
www.mindgate.solutions/product/retail-payments/merchant-management/

Alternatives

Alternatives

Payitiv CRM

Payitiv CRM

Payitiv
Privvy ISO CRM

Privvy ISO CRM

Defyne Payments
RiseCRM

RiseCRM

Aurora Payments

Categories

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Integrations

Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier

Integrations

Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier
Claim Merchant Relationship Management by NMI and update features and information
Claim Merchant Relationship Management by NMI and update features and information
Claim Mindgate Merchant Management and update features and information
Claim Mindgate Merchant Management and update features and information