Merchant Relationship Management by NMI
NMI Merchant Relationship Management (formerly IRIS CRM) helps banks, ISOs, and payment providers manage the entire merchant lifecycle—from lead to underwriting to ongoing support. Purpose-built for the payments industry, NMI Merchant Relationship Management unifies risk management, compliance, and portfolio oversight within one scalable platform. Its modular suite includes Merchant Central for onboarding, residuals automation and calculation and reporting; ScanX for automated KYC/KYB and AML compliance; and MonitorX for continuous monitoring and risk alerts. Unlike generic CRMs, Merchant Relationship Management offers payments-specific functionality designed to reduce manual work, improve compliance accuracy and increase merchant retention. With white-label flexibility, integrated automation, and seamless CRM integration, it delivers operational efficiency and transparency across high-volume portfolios. Modernize merchant management, reduce churn, and simplify compliance with NMI.
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Ballerine
Ballerine is an AI-powered merchant risk management platform that helps PSPs, banks, acquirers, PayFacs, fintechs, and marketplaces underwrite, onboard, monitor, and oversee merchants with less manual work. Its AI agents transform fragmented merchant data into real-time risk profiles so underwriters can focus on decisions instead of collecting information. It automates KYB and entity verification, UBO discovery, sanctions and adverse media screening, web analysis, MCC validation, ownership mapping, and compliance checks while keeping human review available for edge cases. During onboarding, Ballerine enriches submitted data with external signals such as reputation, reviews, regulatory mentions, ownership links, and traffic insights to build a 360-degree merchant view. Risk teams can configure workflows, approval steps, acceptance policies, alerts, and manual reviews around their own risk appetite.
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PegasusCRM
PegasusCRM is a cloud-based CRM platform built specifically for the merchant services industry, enabling independent sales organizations, processors, and acquiring firms to manage leads, merchant onboarding, support, residuals, and portfolio servicing all in one system. It features a sales-funnel engine with partner and agent portals, digital signatures and auto-populated merchant agreements to accelerate deal closing; a boarding module with document management, task and meeting tracking to streamline merchant setup; daily communication and maintenance tools including VoIP and email integration, equipment tracking and ticketing for support; and a residual-reporting suite that allows calculation of payouts, bonuses, deductions and multi-level commissions from any processor, with dashboards and analytics to monitor performance and agent activity.
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PayBitoPro
PayBito provides crypto payment processing infrastructure for businesses that need reliable settlement, global reach, and infrastructure-level control. Organizations can use PayBito as a payment processor or operate their own self-branded payment system powered by the same underlying infrastructure with the ability to expand into a full digital financial stack as their operations scale. PayBito is built for complex payment environments. The platform enables merchants, fintech companies, exchanges, and payment service providers to accept crypto payments with zero chargebacks, instant stable coin settlement, and same-day USD payouts. Designed for high-volume and cross-border operations, PayBito removes the friction commonly associated with traditional acquiring environments while maintaining operational stability and transparency.
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