isoTracker Complaints ManagementisoTracker Solutions Ltd
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Related Products
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About
IQE is MediaLab’s non-conforming event management system that allows clinical laboratory teams to track, assess, and prevent non-conforming events (NCE). With the capability to import or create event forms and data logs, IQE enables laboratory teams to eliminate deficiencies, correct common NCEs, and, most importantly, focus on improving healthcare. With a MediaLab institutional subscription, administrators can easily document each phase of the event management lifecycle, from initial event description to risk analysis, investigation, and root cause analysis, corrective and preventive actions plans, and overall CAPA effectiveness evaluations.
IQE supports:
• Customizable, pre-built event forms and workflow
• Monitoring and evaluating change control events, failed PT events, customer complaints / feedback, safety / injury events, supplier / vendor issues, and more
• Tracking periodic data entries
• Robust reporting and dashboards to identify common NCEs and CAPA effectiveness
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About
The isoTracker Complaints Module is designed to help organizations capture, manage, and resolve customer complaints in a controlled, traceable, and compliant manner. It provides a centralized system for logging complaints from multiple sources, assigning responsibility, and tracking investigation and corrective actions through to closure. The module supports configurable workflows, automated notifications, and escalation rules to ensure timely handling and accountability. Users can categorize complaints, analyze root causes, link them to corrective and preventive actions, and generate trend reports for management review. Full audit trails, role-based access control, and document attachments help maintain regulatory compliance and transparency, making the module a powerful tool for continuous improvement and customer satisfaction management.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Laboratories searching for an event management solution to automate their operations and ensure compliance
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Audience
Global Market
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$17 USD/month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMediaLab
Founded: 1995
United States
www.medialab.com/iqe-for-laboratories
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Company InformationisoTracker Solutions Ltd
Founded: 2004
United Kingdom
www.isotracker.com
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Categories |
Categories |
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CAPA Features
Audit Management
CAPA Planning
Change Management
Complaint Management
Incident Management
Nonconformance Tracking
Quality Control
Risk Management
Root Cause Analysis
Training Management
LIMS Features
Audit Trail
Certificates of Analysis
Data Import / Export
Electronic Laboratory Notebook
Inventory Management
Lab Instrument Interface
Reporting & Statistics
Sample Tracking
Specification Management
Workflow Management
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Complaint Management Features
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
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Integrations
MediaLab Document Control
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