Verizon Knowledge AssistVerizon
|
||||||
Related Products
|
||||||
About
Mavlon builds AI agents for manufacturing teams, powered by one engine that reads what only senior engineers could read: 2D engineering drawings, RFQ packages, and ERP knowledge.
The Inspection Agent reads a technical drawing (PDF or scan), balloons every characteristic, interprets tolerances including ISO 2768 general tolerances and fit classes, and delivers a pre-filled AS9102 Form 3, PPAP dimensional report, or your own report template in minutes instead of hours.
The Estimating Agent reads incoming RFQ packages, screens feasibility against your production history, and drafts quotes using your own pricing logic. It invents no prices.
The Operations Agent unifies ERP knowledge, support history, and documentation into one assistant where every answer cites its source.
In production at the Montanstahl Group (Switzerland), Omya Group, and Grimatec Systems (Romania). Cloud-based, runs in any browser, nothing to install.
|
About
When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Engineering-to-order and precision manufacturers: CNC machine shops, sheet metal fabricators, aerospace and automotive suppliers. Quality engineers preparing AS9102 FAI and PPAP reports, estimators handling RFQs, and operations teams at manufacturers running SAP or other ERP systems.
|
Audience
Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
PricingUsage based
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationMavlon
Founded: 2024
United States
mavlon.co
|
Company InformationVerizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Integrations
GROW with SAP
Microsoft Outlook
Salesforce
|
||||||
|
|
|