MasterControl vs. Vivantio Comparison


MasterControl	Vivantio	+	+
Learn More Update Features	Learn More Update Features	Add To Compare	Add To Compare


		Related Products Intelex Intelex is an integrated software solution for managing Environmental, Health, Safety and Quality (EHSQ) programs. Intelex’s scalable platform is designed to store, manage and analyze EHS and Quality data in one place. The solution works on any device to meet the realities of your workplace. With Intelex, your organization can: - Drive better results in your EHSQ program by monitoring workflows to achieve top performance and gain control. - Identify trends and tendencies by setting goals to gain greater insight into your EHSQ program to enhance judgement. - Reduce incidents and administrative work by easily monitoring, managing, optimizing and drawing insights from your safety data with our user-friendly safety software solution. - Streamline air, water and waste emissions management and reporting, and track and manage environmental outputs to achieve sustainability goals. - Drive continuous quality improvement activities across multiple departments, sites or locations. 176 Ratings Visit Website MRPeasy MRPeasy helps small manufacturers grow with easy-to-use tools that cover all the essentials they need to manage their production. Having built the first cloud-based MRP platform in 2014, we offer user-friendly software-as-a-service that covers everything from production planning to CRM, skipping all the features that are too complex or irrelevant for small manufacturers. This means smaller manufacturers get access to powerful production planning tools, levelling the playing field with larger competitors. With MRPeasy, you know exactly how much your products cost and when they’re ready, helping you to steer your business effectively. MRPeasy integrates with leading accounting software like QuickBooks and Xero and e-commerce platforms like Shopify and WooCommerce, providing a comprehensive, fully integrated business management solution. 251 Ratings Visit Website SBS Quality Management Software The SBS Quality Management Software Suite (QMS Suite) is a group of 5 software modules that work together for efficient Quality compliance. The QMS Suite can be deployed on your local server or accessed from our cloud server. Each module is designed for ease-of-use to reduce training overhead and improve overall compliance. Password controlled access and privileges ensure you may control access to critical features for each user. The SBS QMS Suite of modules: SBS Quality Database - CAPA / 8D with root cause analysis - Nonconformance management - Risk analysis (FMEA, SWOT, etc.) - Audit management - EHS module SBS Ground Control - Employee training management (LMS) - Document control SBS Asset Tracking Database - Calibrated equipment - Preventive maintenance SBS Inspection Database - Data collection / SPC - Control Plans SBS Vendor Management - Approved vendor list / AVL - Supplier qualification plans Great product for efficient and affordable QMS Compliance 7 Ratings Visit Website Epicor Connected Process Control Epicor Connected Process Control (CPC), formerly eFlex Systems, provides manufacturers a flexible, no-code/low-code MES solution. No programming or special skills required. Digital work instructions, with multi-media capabilities, along with the ability to integrate virtually any device with communication capabilities, provides 100% historical record of the product and the process. Providing data insight, from production reports, to part history, quality summary and more — address issues quickly, minimize waste and disruptions. Whether you start small in subassembly areas, an entire line, or apply enterprise wide - we work with manufacturers of all sizes and needs. Hosted on prem or in the cloud, you decide what's best for your operations. 4 Ratings Visit Website AlisQI AlisQI is a modular, cloud-based Quality Management platform for process and batch manufacturers who want to reduce firefighting, improve predictability, and stay compliant by default. Unlike traditional EQMS platforms that were built around documents and later adapted for analytics, AlisQI was designed from the start as a data-first system. Quality, lab, and production data are structured and connected in one operational backbone. That foundation now enables practical AI capabilities inside daily workflows. Manufacturers can automatically extract data from diverse supplier COAs without predefined templates, generate structured digital forms from existing files or plain language, query their QMS conversationally, and detect recurring incident patterns across sites. Core modules include Document Control, Training, Deviations, CAPA, Audits, Risk Management, Supplier Quality, SPC, and EHS, supported by targeted out-of-the-box Solvers that address specific operational problems. 101 Ratings Visit Website Qualio Qualio is the leading quality and compliance platform built exclusively for emerging life sciences companies. MedTech, pharma, biotech, and diagnostics teams use Qualio to standardize quality processes, connect them to regulatory obligations, and gain real-time visibility into compliance health. With a modern eQMS at the core and Compliance Intelligence layered on top, Qualio helps teams get audit ready in weeks and stay audit ready forever — without spreadsheets, fire drills, or heavyweight GRC systems. What Qualio delivers: ✔️ Audit ready in weeks ✔️ Inspection ready anytime — no fire drills ✔️ Faster market entry ✔️ Lower total cost of compliance ✔️ Confident, risk-managed scaling 900 Ratings Visit Website Shoplogix Smart Factory Platform Shoplogix is a smart, scalable platform trusted by manufacturers worldwide for over 20 years. It transforms real-time machine and production data into actionable insights, helping teams uncover hidden losses and drive rapid ROI. Features include intuitive visual dashboards, integrated analytics, and real-time alerts for fast, informed decisions. Shoplogix connects to any machine type, tracking downtime, scrap, throughput, and setup stages. Operators and managers can quickly spot issues, launch action plans, and improve efficiency on the fly. With built-in continuous improvement tools and seamless scaling from one line to multi-plant operations, Shoplogix empowers your team to eliminate bottlenecks, boost OEE, and achieve lasting operational excellence. 19 Ratings Visit Website Interfacing Integrated Management System (IMS) Interfacing’s Integrated Management System (IMS) is an AI-powered platform that unifies BPM, QMS, Document Control, and GRC into one platform. Organizations use IMS to model and automate processes, control documents, manage risks, and maintain regulatory compliance with full traceability and audit readiness. Built for highly regulated sectors such as aerospace, life sciences, finance, and government, IMS provides real-time visibility, automated workflows, and AI-driven insights that improve quality and reduce operational risk. The platform is ISO 27001 certified and fully validated for 21 CFR Part 11, making it suitable for mission-critical environments requiring strong governance, security, and control. IMS also includes low-code automation, process mining, audit management, training tracking, CAPA workflows, and dashboards to help teams streamline operations and continuously improve. AI strengthens governance, improves accuracy, and reinforces regulatory control. 66 Ratings Visit Website isoTracker Quality Management isoTracker Quality Management is a popular cloud-based quality management software (QMS) that is used by small to medium sized businesses on a worldwide basis. It helps to manage ISO 9001, ISO 13485, ISO 22000, ISO/IEC 17025, ISO 14001, ISO 45001, ISO/TS 16949, ISO 14971 systems...plus many other systems. It also conforms to the requirements of 21 CFR Part 11 and has been validated to it. It is a flexible and modular product with modules in document control, audit management, non-conformance management, customer complaints management, risk management, training management and CAPA management. It can be configured to meet an organization's specific needs and provides free training and free support. It has been independently judged to provide the best customer support in its category. 19 Ratings Visit Website HSI Donesafe HSI Donesafe is a no-code, cloud-based EHS software that simplifies safety, compliance, and risk management, transforming complex processes into user-friendly workflows. Trusted by industries worldwide, Donesafe allows organizations to track, manage, and report on essential EHS functions from one central platform. Our software adapts to your team’s style, enhancing everyday workflows with effortless compliance and smooth operations. Keep pace with evolving regulations and standards, from incident reporting and audits to training and risk assessments with Donesafe. Unlock peace of mind with: - Workflows that flex to meet ever-changing regulations - Instant insights, keeping you confident in real-time safety tracking - A scalable platform that grows in step with your team’s journey - Simplified compliance that makes audits and reporting a breeze Put safety at the heart of every day with HSI Donesafe; protect your team, simplify compliance, and ensure everyone goes home safe. 176 Ratings Visit Website
About Bringing breakthrough products to market in highly regulated industries can feel like an endless series of trade-offs. MasterControl's software simplifies GxP workflows so you never have to sacrifice quality for cost or innovation for regulation. Complete and connected meets fast and flexible. From quality event management to document control and integrated training - MasterControl Quality Excellence transforms your quality data and processes into a competitive advantage. Modernizing your manufacturing operations starts with modern software. From work orders to work instructions and production records (EBR or eDHR) to logbooks, MasterControl Manufacturing Excellence is the simplest way to digitalize manufacturing.	About Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Life science companies	Audience Vivantio is the best fit for medium-sized, high-growth companies with internal or external service teams that demand excellence.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $25,000 / 1st year 25k for first year with a 5 license minimum Free Version Free Trial	Pricing $59.00/month/user Price includes: -Every Vivantio feature -Choice of data centers -In-house Professional Services -Customer Success Manager -Vivantio US & UK Telephone, Email and Self Service Support The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected: Named License, Concurrent License, Mixed License, License Pools. Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.5 / 5 features 5.0 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros Documents,training and quality all link up together. Has the ability to create custom web forms to meet the specific needs of the company. It enables business process workflow. - The best feature is definitely the fact that this is a web based tool that stores everything in the cloud and has no system dependency. Cons Such function is good but simple searches can turn up too many unnecessary results. The UI can definitely be further simplified to remove unnecessary buttons that might confuse the uninitiated. Currently, it's also a bit difficult to get help information from the UI.	Pros & Cons from Real Users Pros It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents. Vivanto is helping our team to have data on a daily or monthly basis by raising or creating tickets under requests or issues depending on the concern. This will help as to have permanent solution on the issue. All concerns reportedly documented and issues are not forgotten. Also we can updated the issue on real time basis. I like Vivantio because the software is designed to be easy to navigate and use. Also it's user friendly, which reduces the learning curve for user and enhance overall user experience. It helps me track and monitor the issues and request of other department. It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents. Cons There were some issues of lost tickets especially during tickets especially during ticket audit. I don't have any issue because its very useful to us. For improvement all request should generate email for notification to have immediate action. No email notification was received when SLA was already overdue. For me it's nothing to dislike because it was easy and convenient to use. There were some issues of lost tickets especially during ticket audit.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information MasterControl Founded: 1994 United States www.mastercontrol.com	Company Information Vivantio Founded: 2003 United States www.vivantio.com/
Alternatives Qualio	Alternatives ServoDesk Simplisys Ltd
Propel Propel Software	Jira Service Management Atlassian
AlisQI	Freshservice Freshworks
CAQ.Net CAQ AG Factory Systems	Serviceaide
Qualityze EQMS Suite Qualityze View All	Canfigure View All
Categories CAPA Change Management Chemical Manufacturing Complaint Management Compliance Document Control Document Management Document Version Control EHS Management Electronic Batch Records (EBR) Food Safety IT Risk Management Manufacturing Execution Medical Quality Management Systems Occupational Health Quality Management Regulatory Information Management (RIM) Risk Management Safety Management Shop Floor Management SPC Work Instructions	Categories AI Customer Service Asset Tracking Change Management CMDB Complaint Management Customer Self-Service Customer Service Help Desk Incident Management Issue Tracking IT Asset Management IT Management IT Service ITSM Knowledge Management Service Desk
Change Management Features Approval Workflow Audit Trail Automated Notifications Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Tracking & Reporting Training Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Show More Features CAPA Features Audit Management CAPA Planning Change Management Complaint Management Incident Management Nonconformance Tracking Quality Control Risk Management Root Cause Analysis Training Management Compliance Features Archiving & Retention Artificial Intelligence (AI) Audit Management Compliance Tracking Controls Testing Environmental Compliance FDA Compliance HIPAA Compliance Incident Management ISO Compliance OSHA Compliance Risk Management Sarbanes-Oxley Compliance Surveys & Feedback Version Control Workflow / Process Automation Document Control Features Archiving & Retention Automated Routing Change Management Compliance Management Electronic Signature Escalation Management Periodic Review Version Control Document Management Features Access Controls Archiving & Retention Collaboration Tools Compliance Tracking Document Archiving Document Assembly Document Capture Document Conversion Document Delivery Document Indexing Document Retention Electronic Signature Email Management File Recovery File Type Conversion Forms Management Full Text Search Offline Access Optical Character Recognition Print Management Version Control Document Version Control Features Access Controls/Permissions Approval Process Control Archiving & Retention Audit Trail Commenting / Notes Document Check-in / Check-out For Engineering Documents Revision History Version Comparison Version Rollback Quality Management Features Audit Management Complaint Management Compliance Management Corrective and Preventive Actions (CAPA) Defect Tracking Document Control Equipment Management ISO Standards Management Maintenance Management Risk Management Supplier Quality Control Training Management Risk Management Features Alerts/Notifications Auditing Business Process Control Compliance Management Corrective Actions (CAPA) Dashboard Exceptions Management Internal Controls Management IT Risk Management Legal Risk Management Mobile Access Operational Risk Management Predictive Analytics Reputation Risk Management Response Management Risk Assessment SPC Features Corrective Actions (CAPA) Data Entry Data Linking Data Management Excel Loader Job Management OPC Data Collection Performance Metrics Point-of-Production Analysis Real Time Data Collection Regulatory Compliance Work Instructions Features Branding & Style Sheets Content Management System Drag and Drop Dynamic Tags Employee Feedback Guide Approval Workflows Media Editor Multi-Brand Publishing Rich Text Editor SSO (SAML) Translations User Management Version Control	Change Management Features Approval Workflow Audit Trail Automated Notifications Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Tracking & Reporting Training Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Show More Features Asset Tracking Features Activity Tracking Audit Trails Barcoding / RFID Checkout / Check-In Depreciation Tracking Disposal Tracking Inventory Management Location Tracking QR Codes Reservations Service History CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management
Integrations Albato Azure AI Services Azure DevOps Azure Monitor Datadog Gemini 1.5 Pro Google AI Plus HubSpot CRM HubSpot Service Hub Lansweeper Microsoft 365 Microsoft Entra ID Microsoft Exchange OpenAI Opsgenie PagerDuty Res_Q SAP Business ByDesign Sage Intacct Slack Show More Integrations View All 8 Integrations	Integrations Albato Azure AI Services Azure DevOps Azure Monitor Datadog Gemini 1.5 Pro Google AI Plus HubSpot CRM HubSpot Service Hub Lansweeper Microsoft 365 Microsoft Entra ID Microsoft Exchange OpenAI Opsgenie PagerDuty Res_Q SAP Business ByDesign Sage Intacct Slack Show More Integrations View All 58 Integrations
Claim MasterControl and update features and information Claim MasterControl and update features and information	Claim Vivantio and update features and information Claim Vivantio and update features and information