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About

MacInPro offers you a hassle-free solution for generating timesheets and invoices - just choose the tasks or projects you want to account for, and generate the document you need. MacInPro provide customer support within minutes. MacInPro ticketing feature collects information from multiple channels and serves it on a single, readable page. No more juggling e-mails, phone calls and chat conversations - all the data you need for work is now available in one, powerful tool. MacInPro includes a full-featured task management suite. Our tools help you create tasks, assign them to team members, combine them into projects and measure the time spent on each action. This information can be easily exported as a timesheet. MacInPro makes it easy to create a database of re-usable content and automate resolving common user issues. You can also ask users to give feedback on their interactions with your team and use the obtained data to create the best customer experience possible.

About

atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer Engagement platform for all types of companies and organizations

Audience

Companies that provide employee support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$9.25 per month
Free Version
Free Trial

Pricing

$4 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Macinpro
macinpro.com

Company Information

atSpoke
Founded: 2017
United States
www.askspoke.com

Alternatives

Alternatives

Text

Text

Text Inc.
HESK

HESK

Klemen Stirn
DoTeam

DoTeam

Teknikforce

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Asset Panda
BambooHR
Confluence
Dropbox
Gmail
Jamf Now
Jamf Pro
Jira
Microsoft Outlook
Okta
Oomnitza
PagerDuty
ServiceNow
Slack
Speak
Trello
Workato
Workday HCM
Zapier
Zoom

Integrations

Asset Panda
BambooHR
Confluence
Dropbox
Gmail
Jamf Now
Jamf Pro
Jira
Microsoft Outlook
Okta
Oomnitza
PagerDuty
ServiceNow
Slack
Speak
Trello
Workato
Workday HCM
Zapier
Zoom
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Claim Macinpro and update features and information
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