Related Products
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About
MacInPro offers you a hassle-free solution for generating timesheets and invoices - just choose the tasks or projects you want to account for, and generate the document you need. MacInPro provide customer support within minutes. MacInPro ticketing feature collects information from multiple channels and serves it on a single, readable page. No more juggling e-mails, phone calls and chat conversations - all the data you need for work is now available in one, powerful tool. MacInPro includes a full-featured task management suite. Our tools help you create tasks, assign them to team members, combine them into projects and measure the time spent on each action. This information can be easily exported as a timesheet. MacInPro makes it easy to create a database of re-usable content and automate resolving common user issues. You can also ask users to give feedback on their interactions with your team and use the obtained data to create the best customer experience possible.
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About
atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Customer Engagement platform for all types of companies and organizations
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Audience
Companies that provide employee support
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$9.25 per month
Free Version
Free Trial
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Pricing
$4 per user per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMacinpro
macinpro.com
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Company InformationatSpoke
Founded: 2017
United States
www.askspoke.com
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Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Artificial Intelligence Features
Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Conversational AI Features
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
Asset Panda
BambooHR
Confluence
Dropbox
Gmail
Jamf Now
Jamf Pro
Jira
Microsoft Outlook
Okta
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Integrations
Asset Panda
BambooHR
Confluence
Dropbox
Gmail
Jamf Now
Jamf Pro
Jira
Microsoft Outlook
Okta
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